Level 2 QCF Diploma in Customer Services
NVQ
Distance
Description
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Type
NVQ
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Methodology
Distance Learning
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Duration
6 Months
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Start date
Different dates available
Suitable for: Those who work in customer facing jobs
Facilities
Location
Start date
Start date
About this course
The only requirements for this course are that candidates are over the age of 16 and employed in a suitable role as direct observations will need to be made.
Reviews
Subjects
- Customer Service
- Customer Service Skills
- Customer Care
- Effective Communication
- Verbal Communication
Course programme
Course review:
These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.
Learners can progress from the Edexcel Level 2 NVQ Certificate in Customer Service (QCF) onto the Edexcel Level 3 NVQ Diploma in Customer Service (QCF), employment, or additional related qualifications.
Learners must achieve all 8 credits from the two mandatory units. A further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 11 of these 20 credits must be at Level 2.
A minimum of 28 credits are required overall for completion of this qualification.
Mandatory Units
- Communicate using customer service language
- Follow the rules to deliver customer service
Level 2 QCF Diploma in Customer Services