Level 2 QCF Diploma in Customer Services

NVQ

Distance

£ 695 VAT exempt

Description

  • Type

    NVQ

  • Methodology

    Distance Learning

  • Duration

    6 Months

  • Start date

    Different dates available

Suitable for: Those who work in customer facing jobs

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

The only requirements for this course are that candidates are over the age of 16 and employed in a suitable role as direct observations will need to be made.

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Reviews

Subjects

  • Customer Service
  • Customer Service Skills
  • Customer Care
  • Effective Communication
  • Verbal Communication

Course programme

Course review:

These qualifications comprise QCF credit-rated units developed by the Institute of Customer Service, the Standards Setting Body for the Customer Service sector. These qualifications allow learners to apply knowledge, understanding and skills to a national occupation level required by employers, thus proving competency in their job role.

Learners can progress from the Edexcel Level 2 NVQ Certificate in Customer Service (QCF) onto the Edexcel Level 3 NVQ Diploma in Customer Service (QCF), employment, or additional related qualifications.

Learners must achieve all 8 credits from the two mandatory units. A further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups; at least 11 of these 20 credits must be at Level 2.

A minimum of 28 credits are required overall for completion of this qualification.

Mandatory Units

  • Communicate using customer service language
  • Follow the rules to deliver customer service

Level 2 QCF Diploma in Customer Services

£ 695 VAT exempt