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Online/Distance Customer Service Skills Government Funded
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Suitable for: This course is suitable for those over the age of 16 who are employed in the relevant sector and provide customer service at varying levels... Learn about: Customer Service, Verbal Communication, Effective Communication...
- NVQ
- Online
- Different dates available
- 1 Year
...Enduring Stress Mock Exam Mock Exam- Customer Service Skills – Delivering Excellent Service Final Exam Final Exam- Customer Service Skills – Delivering Excellent Service... Learn about: Customer Service, Customer Service Skills...
- NVQ
- Online
- Different dates available
- 12 Months
...Unit 1: Understand the customer service environment (50 hours) Understand the concepts and practices underpinning customer service delivery Understand... Learn about: Customer Service Skills, Customer Service Delivery, Customer relationship...
- Course
- Distance Learning
- Intermediate
- Different dates available
...Objectives Organisation and Responsibilities Conventions and Standards Controlling Change Resources and Deliverables Supplier Control Quality Techniques Module... Learn about: Customer Service Skills, Customer Care, Customer Service...
- NVQ
- Distance Learning
- Different dates available
- 6 Months
...Learners must achieve all 8 credits from the two mandatory units. A further 20 credits must be achieved by completing a minimum of one unit from each of the four option groups... Learn about: Customer Service, Customer Care, Effective Communication...
- NVQ
- Online
- Different dates available
- 12 Months
...Course Content This course assesses the following units: Unit 1: Customer Service and Legislation Understand what customer service is and how to work towards... Learn about: Customer Service Skills, Customer Retention Strategy, Customer Service...
- Course
- Distance Learning
- Intermediate
- Different dates available
...Working with others to improve customer service Module 8: Promoting continuous improvement in customer service Module 9: Developing customer service skills... Learn about: Problem Solving, Team Training, Business and Administration...
- Course
- Distance Learning
- Beginner
- Different dates available
...for people who wish to gain an understanding of principles and practice of Customer Relations. No prior knowledge is required. Modules Module... Learn about: Customer Service, Telephone Skills, Customer Service Skills...
- Course
- Distance Learning
- Intermediate
- Different dates available
...but exceeds their expectations are the ones that stand out from the rest, they become the successful market leaders and they are the ones that grow and prosper... Learn about: Customer Care, Communication Skills, Customer satisfaction...