Handling Challenging Conversations

West Anglia Training Association

Course

In Huntingdon

£ 240 + VAT

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Description

  • Type

    Course

  • Location

    Huntingdon

  • Class hours

    6h

  • Duration

    1 Day

Most of us can cope with the easy conversation at work, it’s the challenging ones we find difficult! We may put them off hoping the situation improves – in the end we need to address the issue. This one day course is ideal for anyone who has challenging conversations with employees and/or colleagues and would like to become more confident and be able to carry out the conversation more effectively.

Facilities

Location

Start date

Huntingdon (Cambridgeshire )
See map
Old Houghton Road, Hartford, PE29 1YB

Start date

On request

About this course

Please contact WATA on 01480 435544 for more information.

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Reviews

Subjects

  • Leadership
  • Management
  • Communication Skills
  • Body Language
  • Self-improvement
  • Emotional Intelligence
  • Communication Training
  • Workplace Skills
  • Problem Solving
  • Problems and changes management

Teachers and trainers (1)

WATA Trainers

WATA Trainers

Training

Course programme

Attending this course will enable you to:
  • Identify what makes some conversations challenging
  • Identify the different types of tricky conversations we have and how to manage each type
  • Deal with difficult attitudes
  • Handle challenging conversations with employees and colleagues
  • The role of words, tone and body language – responding to what’s not being said
  • Identify your own trigger points and how to manage them
  • Gain the other persons attention/buy-in
  • Recognise five communication styles and which ones are used in different situations
  • Increase your emotional intelligence – being aware of how you react under pressure and being able to modify your behaviour accordingly
  • Prepare for your own challenging conversations
  • Anticipate the other person’s responses and how you’ll respond
  • Use the skills during a practice session in a supportive environment with constructive feedback from our trainer

See related categories

Handling Challenging Conversations

£ 240 + VAT

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