Call Centre Agent Training
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Duration
1 Year
-
Start date
Different dates available
-
Online campus
Yes
-
Delivery of study materials
Yes
-
Support service
Yes
-
Virtual classes
Yes
The course illustrates the areas you should focus while working as a call centre agent. Basic communication skills, telephone etiquette, handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed in the course. Upon completion, you will be able to work in any organization as a call centre agent.
Facilities
Location
Start date
Start date
About this course
Learn how to train the call centre agent with the Call Centre Agent Training course.
A call centre agent is a person who handles incoming or outgoing customer calls for a business . The course helps you to train your agent so that they can work skillfully and able to handle the phone calls and customers efficiently.
The Call Centre Agent Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15.
Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 5 years
Subjects
- Communication Training
- Call Centre
- Verbal Communication
- Techniques
- Communication
- Customers
- Telephone Communication
- Communication techniques
- Telephone
- Sales by Phone
- Out of Voice Mail Jail
Course programme
Module 01
- Overview
- What’s Missing in Telephone Communication?
- Verbal Communication Techniques
- Who are Your Customers?
- To Serve and Delight
- Did You Hear Me?
- Asking the Right Questions
- Saying No
- Sales by Phone
- Taking Messages
- Staying Out of Voice Mail Jail
- Closing Down the Voice
- Cold and Warm Calls
- Developing a Script
- Perfecting the Script
- Handling Objections
- Negotiation Techniques
- It’s More Than Just a Phase
- Phone Tag and Getting the Call Back
- This is My Mentor
- Stress Busting
- News from Within
- Mock Exam – Call Centre Agent Training
- Final Exam – Call Centre Agent Training
Call Centre Agent Training