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John Academy

Diploma in customer service: telephone etiquette

John Academy
Online

£249 £14
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Important information

Typology Course
Methodology Online
Start Different dates available
  • Course
  • Online
  • Start:
    Different dates available
Description

When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person’s phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since lot of people do not realize they have little or no phone etiquette.

Facilities (1)
Where and when
Starts Location
Different dates available
Online
Starts Different dates available
Location
Online

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What you'll learn on the course

Customer Service
Etiquette
Communication Training

Course programme

Course Curriculum

Diploma in Customer Service: Telephone Etiquette

Module One – Getting Started

01:00:00

Module Two – Aspects of Phone Etiquette

01:00:00

Module Three – Using Proper Phone Language

01:00:00

Module Four- Eliminate Phone Distractions

01:00:00

Module Five – Inbound Calls

02:00:00

Module Six – Outbound Calls

02:00:00

Module Seven – Handling Rude or Angry Callers

02:00:00

Module Eight – Handling Interoffice Calls

01:00:00

Module Nine – Handling Voicemail Messages

01:00:00

Module Ten – Methods of Training Employees

02:00:00

Module Eleven – Correcting Poor Telephone Etiquette

01:00:00

Module Twelve – Wrapping Up

01:00:00

Mock Exam

Final Exam