Diploma in customer service: telephone etiquette
Course
Online
Description
-
Type
Course
-
Methodology
Online
-
Start date
Different dates available
When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person’s phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since lot of people do not realize they have little or no phone etiquette.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Customer Service
- Etiquette
- Communication Training
Course programme
Course Curriculum
Diploma in Customer Service: Telephone Etiquette
Module One – Getting Started
01:00:00
Module Two – Aspects of Phone Etiquette
01:00:00
Module Three – Using Proper Phone Language
01:00:00
Module Four- Eliminate Phone Distractions
01:00:00
Module Five – Inbound Calls
02:00:00
Module Six – Outbound Calls
02:00:00
Module Seven – Handling Rude or Angry Callers
02:00:00
Module Eight – Handling Interoffice Calls
01:00:00
Module Nine – Handling Voicemail Messages
01:00:00
Module Ten – Methods of Training Employees
02:00:00
Module Eleven – Correcting Poor Telephone Etiquette
01:00:00
Module Twelve – Wrapping Up
01:00:00
Mock Exam
Final Exam
Diploma in customer service: telephone etiquette