Handling Difficult Conversations Confidently - Half Day (pm)
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I simply enjoeyd Key selling course and they helped a lot in understanding key phrases, new ideas on how to approach new clients and basically getting potential clients. It was a good course overall.
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Short course
In Nottingham, Birmingham, Bristol and 4 other venues
Description
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Type
Short course
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Level
Intermediate
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Location
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Duration
Flexible
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Start date
May
other dates
This course is for anyone who struggles with difficult conversations in the workplace, whether about work-related performance, interpersonal skills, personal hygiene or other challenging topics. It provides delegates with a range of options for tackling difficult conversations at work in a professional and objective way, making sure that the point they want to get across is made clearly and confidently, whilst also taking into account how the message is received.
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About this course
Better understanding of personality types and the best ways of communicating with others according to their preferences
Techniques for tackling difficult topics and the opportunity to practice in a safe environment
Insight into the mistakes most often made holding crucial conversations and how to avoid them
A step-by-step guide for handling challenging conversations
Reviews
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I simply enjoeyd Key selling course and they helped a lot in understanding key phrases, new ideas on how to approach new clients and basically getting potential clients. It was a good course overall.
← | →
Course rating
Recommended
Centre rating
Student
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 13 years
Subjects
- Communications Planning
- Communication Skills
- Communication design
- Communication Training
- Communication
- Conversation
- Conversations
- Social Styles
- Communication Preferences
- Typical Pitfalls
- Challenging Conversations
Course programme
13:45 – 14:00 Welcome and Course Objectives
14:00 – 14:30 What Makes a Conversation Difficult?
14:30 – 15:15 Social Styles and Communication Preferences
15:15 – 15:30 Coffee break
15:30 – 16:15 Typical Pitfalls and How to Overcome Them
16:15 – 16:45 Guide to Handling Challenging Conversations
16:45 – 17:00 Action Planning, Review and Close
Handling Difficult Conversations Confidently - Half Day (pm)