Courses in Harpenden

...As a result of this course, participants will: Have a clear understanding of stress and what causes it. Be able to highly effective personal strategies...

...He has a long career in sales and was a top-performing IT and solutions sales professional and sales manager. His most recent full-time role was as Managing...

...John is also a Seminar Director for Hawksmere and a visiting lecturer at UMIST. Before setting up his consulting practice in 1990, John gained a broad...

...which is why it is commonly referred to as the de facto project management standard. This one-day overview course is ideal for those organisations contemplating...

...the aspects of PRINCE2 as defined by the APMG for the Foundation examination, including definitions of a project; what constitutes success; starting a project...

...is conducted at regular stages. The course is best run Monday to Friday, with the Foundation examination taken on Thursday and the Practitioner examination on the Friday...

...engineer and a chartered accountant. Having worked initially as an engineer, he qualified as an accountant and was a manager in one of the big international...

...trainer over a number of years and has now proven itself time and time again. The expert trainer John is a highly qualified (BSc, MSc,...

...Joining the company in 1974 he progressed through technical and team leadership roles to become Manager of Engineering Development in 1980. From 1980...

...Why this programme has been developed Review of participants' needs and objectives Managing smaller projects Projects and project management Lessons from past projects...

...project management systems, has coached individual project managers and worked with project teams. Ron has written extensively on project management...

...formal presentations and tutor-facilitated discussions. There is often an advantage to running this programme on a residential basis and having a course...

...well presented and structured' 'A very intensive course and a lot of concrete tools provided.' 'Useful data, tools and insights; engaging and interesting...

...Overview A one-day immersion course in building a customer mentality, designed to help foster the attitudes and beliefs that drive exceptional customer-focused behaviours...

...Having attended this event participants will be better able to: Understand the critical success factors in successful call centre management...

...A published author of training materials (including Contact Centre Management ), her many clients cover an impressive range of sectors, including manufacturing...

...His training style focuses not on just explaining new ideas or developing new skills, but also on motivating people to use them and to develop themselves as individuals...

...to remove cognitive buying dissonance (buyer's remorse) Negotiate and manage the end game effectively Developing 'a killer' attitude - why and how...

...development of coaching cultures. Her experience to date has given Anne with an opportunity to use her now well honed influencing skills to secure business...

...accounts for up-selling and cross-selling Setting new business goals and objectives Making time for new business activity - how to build it into your daily...