Courses in Harpenden

...plans and techniques to deal with stress Gain a clearer picture of their priorities, both in work and outside Learn how to link their short...

...Customer Service Games for Training, Sales Training Games, Telephone Tactics and Working Smarter . Known internationally as both a trainer and a popular motivational speaker...

...work The four key phases of a project Essential lessons from past projects Key success factors Achieving success through the 'Team-Action Model' Challenges...

...PRINCE2 was launched in 1996 (revised in 2005) and is the standard method used in UK government projects. It is widely used in the private sector as...

...project environment supporting PRINCE2. To this end they need to show that they understand the principles and terminology of the method; specifically...

...method in order to apply it immediately and successfully. Technical staff who are now required to perform a project management role. Staff who will...

...has two primary objectives: To impart the knowledge and skills required to ensure as risk-free as possible expenditure of that scarce resource...

...for a workshop is tailored to the project in question and the stage it has reached. Using the STAR system ® to provide a framework, the typical workshop has three key stages...

...Special features To facilitate the knowledge transfer and performance improvement process, we recommend that the programme sponsor both introduce the course...

...trend forecasting to assess true project status Running project review meetings Managing a multi-project portfolio Understanding the world of multiple...

...they play and define other people's contribution to the project management process. Identify, manage and reduce risks within all types of project...

...projects Understand the full scope and impact of the project manager / leader's role in managing projects or programmes to maximise benefit to the business...

...has to be interactive and challenging. All his learning events are built around practical exercises, role play and case studies. His training style focuses...

...Being proactive Focus: embedding newly-acquired skills and behaviours as habits . Practice makes perfect Turning skills into habits Supporting your...

...and complaints Key people issues - part two Motivating call handlers; motivational questionnaire Retaining excellent staff Coaching skills Identifying...

...Format This one-day course uses a mixture of formal tutor inputs, practical exercises, role play and tutor-facilitated discussion. Depending on the number...

...world and involved him in working closely with hundreds of different organisations from all business sectors, his client list including such organisations as...

...any specialist topics such as advanced telephone skills, dealing with complaints, internal planning, etc, according to organisational need or the skill level of the participants...

...Sales Management role within Barclays Bank in 2000, Anne set up her own consultancy working with organisations including GlaxoSmithKline, Halifax Bank of Scotland...

...Director of Sales Productivity and Development for Thomson Financial, helping develop a large European sales force. His work has taken him all over...