Courses in Harpenden

...difficulties and offers concrete and practical solutions. By managing their time more effectively, participants will be able to make a greater contribution...

...world and involved him in working closely with hundreds of different organisations from all business sectors, his client list including such organisations as...

...The aims of the programme are to: Present the key concepts of project management. Provide a structured approach for managing projects. Demonstrate tools...

...Overview PRINCE ( P rojects IN C ontrolled E nvironments) is a structured project management method, originally developed by the government and launched in...

...Users assigned to the project team. Other staff assigned to a PRINCE2 project. This course is recommended for all those who, whilst not expected to manage...

...State the main purpose, and key contents, of the major management products. State the relationships between processes, deliverables, roles and the management...

...personal process of project or capital expenditure appraisal. Focus themselves and other members of the team on the risks which must be managed to ensure...

...trainer over a number of years and has now proven itself time and time again. The expert trainer John is a highly qualified (BSc, MSc,...

...Provide a structured, integrated approach to planning and risk management Demonstrate practical tools and techniques for each stage of planning Show...

...Key project management concepts Project definition and stakeholder management Project planning and risk management Project control and change management...

...although he also has many other clients in financial services, pharmaceuticals, manufacturing, media, charities and professional bodies. Whatever the sector...

...ensuring the organisation is recognised as an industry leader in delivering successful projects. Understand the full scope and impact of the project manager...

...not on just explaining new ideas or developing new skills, but also on motivating people to use them and to develop themselves as individuals...

...Course outline Stepping into the customer's shoes Focus: awareness of what customers are thinking and feeling Recognising what drives a customer to...

...Senior call handlers, team leaders / supervisors and managers. Outstanding call centre management Overview Call centre management is a demanding...

...she established her own consultancy in 1998. A passionate advocate of training for a reason, Jocelyn has a practical approach to training which focuses...

...Made the course very interesting. A very clear sales model to use going forward.' 'Full of useful hints and tips which I will apply to my job.' 'Extremely...

...His training style focuses not on just explaining new ideas or developing new skills, but also on motivating people to use them and to develop themselves as individuals...

...the three principles that create a good proposition Master the five keys to structuring their communication and interactions Understand, and...

...well presented and structured' 'A very intensive course and a lot of concrete tools provided.' 'Useful data, tools and insights; engaging and interesting...