Courses in Harpenden

...structures Managing interruptions 30 ways to make more time Effective diary management Prioritising your work Scheduling techniques Using your diary to say 'no!'...

...Participants will acquire a range of tools and techniques to help them: Stay focused on key objectives. Improve their time management. Get through more work in less...

...John is also a Seminar Director for Hawksmere and a visiting lecturer at UMIST. Before setting up his consulting practice in 1990, John gained a broad...

...Familiarise the participants with the approach and terminology used in a PRINCE2 environment. Suitable for: This course is recommended for: Programme managers...

...deliverables, roles and the. Suitable for: This course is recommended for all those who, whilst not expected to manage a project under PRINCE2...

...products and can apply this understanding Demonstrate that they understand the reasons behind the processes, components and techniques of PRINCE2...

...of Chartered Accountants of Scotland and the Institution of Chemical Engineers as well as public training programmes on behalf of commercial organisations...

...Typical benefits obtained by clients from a Project Team Workshop include: The strategic goals and priorities for the project are clarified...

...project leaders, project engineers or project managers. For maximum benefit, however, the entire project team should participate, the common denominator...

...minimising scope creep Selecting the data needed to provide early warning of problems Monitoring performance easily with 'S' curves and slip charts Using...

...By the end of this course the participants will be able to: Use a standardised framework for defining, planning and controlling projects. Appreciate the role(s)...

...They will have a number of years' hands-on experience of managing projects and will be in, or about to assume, senior project management positions managing...

...This approach gets results, as the following comments from course participants show: 'Brilliant course, really interesting and very focused to my job...

...Recognise what makes a customer to buy. Understand the drivers of customer loyalty. Understand the dynamics of customer relationships. Develop customer-focused behaviours...

...Work with business measures to produce and evaluate management reports and act on them. Suitable for: Senior call handlers, team leaders / supervisors and managers...

...calls Manage the expectations of the caller as to possible solutions Deal confidently with uncertainty, reassuring the customer through style and manner...

...world and involved him in working closely with hundreds of different organisations from all business sectors, his client list including such organisations as...

...This approach gets results, as the following comments from course participants show: 'Brilliant course, really interesting and very focused to my job...

...enable her course participants to develop their skills quickly yet sustainably. Anne's training generates stunning feedback, as the following examples...

...world and involved him in working closely with hundreds of different organisations from all business sectors, his client list including such organisations as...