Hospitality & Tourism

Course Breakdown

• Course 1: Cross Cultural Communication
• Course 2: Customer Service, Sales and Marketing
• Course 3: Professional Development in Tourism & Hospitality
• Course 4: Project Management
• Course 5: Sustainable Tourism
• Course 6: Business Ethics
• Cooperative Work Practicum (Diploma Only)
• Capstone Project (Certificate Only)

Program Outcomes

By taking the Hospitality and Tourism Program you will acquire and be able to apply the essential skills and knowledge related to:

1. Canada; National Culture and Cross-Cultural Communication, including: Skills working with different cultures, establishing first impressions, skills related to service industry standards.

2. Customer Service, Sales, and Marketing, including: Public speaking skills, problem-solving skills, applying marketing techniques.

3. Travel, Tourism, and Adaption, including: Taking orders, planning for meetings, handling special needs, writing effective communication.

4. Managing Events, Attractions, and eTravel, including: Research skills, organizing events, delivering presentations, time management skills.

5. Tourism, Trends & Impacts, including: Analyzing performance, setting personal and career-related goals, workshop planning.

6. Tourism Based Businesses and Workplace Communications, including: Negotiation skills, management skills, interviewing, and feedback.