Hotel Receptionist
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This course has helped me to boost my knowledge about what it is really necessary in a professional receptionist environment. It encouraged me to work independently and professionally. I highly recommend it to anyone wanting to improve their skills.
← | →
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Highly interesting course, it surprised me in a good way. I gained good knowledge and experience, the tutoring was nice. Overall, I’m glad I took it.
← | →
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It opened me doors as I have the correct qualification and everything I need to work in a professional receptionist environment.
← | →
Course
Online
Ensure your skills as a hotel receptionist are up to date!
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Type
Intensive course
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Methodology
Online
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Class hours
25h
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Duration
Flexible
Would you like to develop skills and tools that will enable you to start a career as a receptionist? If the answer is yes, this course is right for you.
This Hotel Receptionist Training will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
If you want to enjoy all the benefits of the course, contact with us through our website so we can provide you with the most relevant information.
Facilities
Location
Start date
Start date
About this course
"By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
Having this course, you’ll learn master key Microsoft Office programs and social media handling.
In this course, you’ll become masters of data management and record keeping.
This course will gain your knowledge in Travel and Accommodation arranging.
On completion of this course, you’ll gain the best management and customer handling skills.
At the end of this course, you’ll become expert in customer service."
"Job hunters & School leavers
College or University student & graduates
Personal assistant & Receptionist
Assistant for company director
New or Temporary staff
Switchboard operator & Front desk operator
Office clerk & Administration Assistant
Travel managers & tour assistants
Front desk supervisor or manager"
You’ll need a computer or tab with an internet connection and Microsoft Office software installed in it. Also, it’s better to have a notepad and a pen with you.
If you pass the exam successfully then you will be awarded a Certificate in Hotel Receptionist Training.
Our online courses offer you the opportunity to study 24/7 wherever you are in the world. These intensive on line courses are open to anyone with an interest in the topic and give you access to world-class learning led by IAP.
On receiving your request, one of our staff members will call you or send you a message by explaining everything about the course you are requesting information, including how you can sign up, payment options, exam, and enrollment requirements etc.
Reviews
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This course has helped me to boost my knowledge about what it is really necessary in a professional receptionist environment. It encouraged me to work independently and professionally. I highly recommend it to anyone wanting to improve their skills.
← | →
-
Highly interesting course, it surprised me in a good way. I gained good knowledge and experience, the tutoring was nice. Overall, I’m glad I took it.
← | →
-
It opened me doors as I have the correct qualification and everything I need to work in a professional receptionist environment.
← | →
Course rating
Recommended
Centre rating
Dennis Brown
Samina Begum
Felisha Johnson
Aamena Ruksaar
Adelson Brown
Toby Smith
Edward Thomas
Ahmedkhan
Adenahmed
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 7 years
Subjects
- Receptionist
- Customer Service
- Difficult People
- Data Management
- Personal Assistant
- Record Keeping
- Hotel Receptionist
- Difficult Customers
- Professional Receptionist
- Switchboard Operator
Teachers and trainers (1)
David Nicol
Course Administrator
Course programme
COURSE CURRICULUM
DOWNLOAD MATERIAL
- Additional Course Materials for Hotel Receptionist
MODULE 01
- Professional Receptionist Training Course Objectives
- The 90: 90 Principle to create a powerful first impression
- Hot Telephone Tips
- Get the facts- ask the right questions
- Discuss Solutions- learning to listen
- Dealing with difficult customers
MODULE 02
- Practice good telephone skills
- Managing database and company files
- Booking or Reservation procedure
- Deal effectively with security and safety issues
- Successful Meetings & Minutes
- Meeting Arrangements
- Arranging Business Travel and Accommodation
- Email Tutorial
- How to use Social Media to promote your company
- Minute Taking
- Microsoft Excel Tutorial
- MS PowerPoint Tips
- MS Word Tips & Tricks
Course Duration:
You will have 2 Months (60 days) access to your online study platform from the date you purchased (enrolled) the course. The course is self-paced so you decide how fast or slow the training goes. If you need to extend your course access duration, it can be done at any time by extending your subscription.
How will I be assessed?
- At the end of the course you will have one Quiz test that will be marked automatically and you will be received an instant grade.
- You will have a mock exam that you can prepare yourself for the final exam. After successfully passed your exam, you only need to pay £30 for your certificate.
Additional information
You can start your employment as a hotel receptionist/Switchboard operator/Telephonist and you move up as front desk supervisor and manager. As this is very important figure for organisation in hospitality industry you can work for high profile organisation with your experience.
Hotel Receptionist