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Fahmida was always enthusiastic even when getting a team of strangers to interact was not dissimilar to trying to get a class of students to decide who wants to present their project first. Her skills & ability to listen without judgement were evident when in session 4 people felt comfortable enough to volunteer and talk through their own mental health struggles in a (virtual) room of 15 strangers. It was a fun and informative training course & I will definitely keep the workbooks for reference in the future. The team was always available to help if I needed it.
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- Course
- Online
- 4 Days
...• Potential internal and external reasons for change in the workplace • Team member’s attitudes and response to change • How to overcome the culture and... Learn about: People Management, Team Performance, Problem Solving...
...• Potential internal and external reasons for change in the workplace • Team member’s attitudes and response to change • How to overcome the culture and... Learn about: People Management, Team Performance, Problem Solving...
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Fahmida was always enthusiastic even when getting a team of strangers to interact was not dissimilar to trying to get a class of students to decide who wants to present their project first. Her skills & ability to listen without judgement were evident when in session 4 people felt comfortable enough to volunteer and talk through their own mental health struggles in a (virtual) room of 15 strangers. It was a fun and informative training course & I will definitely keep the workbooks for reference in the future. The team was always available to help if I needed it.
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As my journey as Workplace Manager continues and we embrace the transformation journey we are going through at site, I can not recommend enough how the ILM Leadership and Management course has helped me to progress on this journey. Great course and I now have some great tools that I can implement to assist with ensuring that we provide a 5 star customer service experience to our client, ensuring that all tasks are dealt with in a timely and professional manner, ensuring that the team, as a whole are on board which has produced some great results as we work together as one team this success continues. The support and guidance during and after from HR Champions has been first class and very much appreciated .... Thank You. If you are planning on embarking on a new role as a Manager, then please consider this course - it will help you achieve the goals your business and client want.
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- Course
- Online
- 4 Days
...Module Day 1 Understanding Leadership: • Understand the roles and responsibilities of being a leader • Leadership models, behaviours and sources of power... Learn about: Manage Relationships, Managing people, Line managers...
...Module Day 1 Understanding Leadership: • Understand the roles and responsibilities of being a leader • Leadership models, behaviours and sources of power... Learn about: Manage Relationships, Managing people, Line managers...
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As my journey as Workplace Manager continues and we embrace the transformation journey we are going through at site, I can not recommend enough how the ILM Leadership and Management course has helped me to progress on this journey. Great course and I now have some great tools that I can implement to assist with ensuring that we provide a 5 star customer service experience to our client, ensuring that all tasks are dealt with in a timely and professional manner, ensuring that the team, as a whole are on board which has produced some great results as we work together as one team this success continues. The support and guidance during and after from HR Champions has been first class and very much appreciated .... Thank You. If you are planning on embarking on a new role as a Manager, then please consider this course - it will help you achieve the goals your business and client want.
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I have studied both the ILM Level 3 and Level 4 Leadership & Management qualifications through HR Champions and it has been a fantastic experience. Our initial classroom sessions were enjoyable and well-paced and the move to virtual webinars following lockdown continued the course without interruption. The course leaders were friendly and approachable and the email support with assignments and additional documents to support learning has been extremely helpful. I’ve really enjoyed my time learning with HR Champions.
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- Course
- Online
- 4 Days
...Module Day 1 Managing Mental health in the Workplace: • Organisational approaches to mental health including policies and strategies for mental health... Learn about: Relationship Building, Mental toughness, Mental Health...
...Module Day 1 Managing Mental health in the Workplace: • Organisational approaches to mental health including policies and strategies for mental health... Learn about: Relationship Building, Mental toughness, Mental Health...
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I have studied both the ILM Level 3 and Level 4 Leadership & Management qualifications through HR Champions and it has been a fantastic experience. Our initial classroom sessions were enjoyable and well-paced and the move to virtual webinars following lockdown continued the course without interruption. The course leaders were friendly and approachable and the email support with assignments and additional documents to support learning has been extremely helpful. I’ve really enjoyed my time learning with HR Champions.
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- Course
- Online
- September
- 4 Days
...the range of interpersonal skills required for effective customer service. Supporting Legislation: • Identify the key aspects of the legislation relating... Learn about: Interpersonal Skills, Customer satisfaction, Customer Service...
...the range of interpersonal skills required for effective customer service. Supporting Legislation: • Identify the key aspects of the legislation relating... Learn about: Interpersonal Skills, Customer satisfaction, Customer Service...
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I recently attended the Mental Health First Aid course with Julie at HR Champions.
This was an interactive online course spanning two days. I found the course very useful, particularly with the practical role-play exercises to consider the various scenarios involving a conversation about mental health. Since completing the course and using the skills learnt back in my workplace, I found that the ‘CARE’ model has been especially helpful as it has enabled me to follow a structured conversation and achieve effective signposting to specialist agencies which the individual person can follow up on.
Thanks to Julie and the team for a practical and insightful training course, I feel I gained a lot of knowledge.
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- Course
- Online
- 2 Days
...these can either be a nominated employee or member of management. This course is suitable for individuals who wish to expand their knowledge and invest in their personal development... Learn about: Mental toughness, Mental Health Action Plan, Identifying Mental Health Conditions...
...these can either be a nominated employee or member of management. This course is suitable for individuals who wish to expand their knowledge and invest in their personal development... Learn about: Mental toughness, Mental Health Action Plan, Identifying Mental Health Conditions...
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I recently attended the Mental Health First Aid course with Julie at HR Champions.
This was an interactive online course spanning two days. I found the course very useful, particularly with the practical role-play exercises to consider the various scenarios involving a conversation about mental health. Since completing the course and using the skills learnt back in my workplace, I found that the ‘CARE’ model has been especially helpful as it has enabled me to follow a structured conversation and achieve effective signposting to specialist agencies which the individual person can follow up on.
Thanks to Julie and the team for a practical and insightful training course, I feel I gained a lot of knowledge.
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- Course
- Online
- 5 Days
...conduct formal appraisals and the relevance of SMART objectives • Setting and measuring performance standards why poor performance occurs Understand Conflict... Learn about: Performance Management, Team Leadership, Human Resources...
Reviews on HR Champions (58)
Reviews
Centre rating
Recommended
City and Guilds Level 2 Certificate in Customer Service
Caio Matos
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Customer Experience
Reagan D'Mello
Laura Clark
Charlotte Holmes
Sam Turner
Phoebe Dawson
James Griffin
Customer Experience
Liaison
Heather Collins
Jacqueline Robertson
Kim Fry
Russell Gethen
Richard Moynihan
Killian Bartlett
More information
Description
Established in 2000, HR Champions were frontrunners in the concept of a consultancy dedicated to the provision of HR Services for other businesses. We’ve steadily and organically grown into a leading independent HR and Training Consultancy, enjoying an excellent reputation.
We thrive on our culture of delivering outstanding customer service, and pride ourselves in being flexible and nimble whilst remaining at all times business-like and professional. We believe that our success is largely due to our ability to get under the skin of and understand our clients, developing a strong relationship and rapport.
Over the last 20 years, we have continually developed both in terms of the organisation that we are and the services we provide to clients. We have also developed a network of associates for both HR and training who we can call upon should the situation require it.
Our EmployerGuard service provides HR and Employment Law advice, key documentation, on-site support and other support services, whilst our dedicated training team is able to offer accredited ILM Training, mental health training and a whole suite of wider courses that individuals and business can benefit from.
