HRD Services courses

...These qualifications are suitable for all employees in the catering sector who handle food. They enable you to demonstrate to the environmental health...

...e.g. equipment maintenance engineers, off-site business owners/managers and delivery personnel. The aim of this qualification is to provide a basic knowledge of hygiene...

...methods and the need for record keeping...

...everyone involved in delivering customer services. Supervisors, Managers, Team Leaders, everyone involved in delivering customer services. Principles...

...and training for a range of careers in the travel and tourism sector. • Providing opportunities for employees of travel and tourism facilities to achieve...

...such as improving own learning and performance, working with others and problem solving • opportunities for learners to develop a range of skills and techniques...

...aimed at developing basic middle management skills and knowledge. The mandatory unit, ‘Understanding the management role’, examines organisational structure and function...

...The ILM Level 5 qualifications in management have been specially designed to give practising or aspiring middle managers a solid foundation in their formal...

...develop their knowledge and understanding of customer service. They will gain an understanding of how organisations plan and develop a customer service...

...structure and function, the roles and responsibilities of middle managers and the effect of communication and interpersonal skills on managerial performance...

...develop training programmes for staff or clients. Ideal for in-house trainers, managers who wish to develop training programmes for staff or clients...

...The course is colorful and enjoyable, yet so important for the health and safety of employees. The emphasis is on making the employee safe for him/herself...

...(People first approach) Developing Customer Service Skills (The tools to deliver) Maintaining Customer Service (Techniques for competitive advantage)...

...off-site business owners/managers and delivery personnel. The aim of this qualification is to provide a basic knowledge of food hygiene. RSPH accredited...

...to operate in a safe, hygienic and efficient manner.HRD Services reserve the right to correct or change content at anytime, in line with developments in this subject...