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Customer Services- Upselling
Short course
In Belfast City ()
Description
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Type
Short course
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Duration
1 Day
This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques. Suitable for: Everyone involved in selling and caring for customers.
About this course
Essential skills or equivalent
Reviews
Teachers and trainers (1)
Martin Mc Afee
Trainer Manager
Course programme
This course is designed to motivate employees involved in selling, and to generate extra revenue through effective customer service techniques.
Course Overview
- Developing a Customer Service Focus (People first approach)
- Developing Customer Service Skills (The tools to deliver)
- Maintaining Customer Service (Techniques for competitive advantage)
- Customer Services and Up selling (The relationship between customer rapport, trust/loyalty and getting that extra sale)
HRD Services reserve the right to correct or change content at anytime, in line with developments in this subject area.
Customer Services- Upselling