ILM Level 2 - Part 5 : Workplace Communication

ILM Level 2 - Part 5 : Workplace Communication

Course Summary

Summary: Workplace communication

Unit aim(s)

To develop an understanding of communication as required by a practising or potential team or cell leader

By the end of this session you will:

► Understand the communication process

► Understand methods of communication

► Understand the importance of maintaining accurate records of one-to-one communication

This workshop content will include:

► Stages in the communication process

► Barriers to communication and how to overcome them

► Aspects of face-to-face communication, including appearance, impact, body language

► The importance of succinct and accurate records of one-to-one oral communication

► Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues)

Group: Management

Prerequisites

None

Suggested Next Steps

Remaining ILM modules as required for Level 2 Introductory Certificate in Team Leading

Scheduled Dates and Fees

Monday 12 October 2009 £695 (ex VAT) This module is five of a five module course. The fee is for the full five modules