Implementing Unified Messaging

Course description
Implementing Unified Messaging covers all of the topics necessary for installation, configuration, operation and maintenance of a Cisco Unity 5.0 system in either a stand-alone voice mail or unified messaging environment. IUM provides best practice information for installation, upgrades, and technical level system set up.

This course offering consists of two training segments: Administering Unified Messaging (AUM) and Implementing Unified Messaging (IUM). Togther, these segments constitutes Firefly's IUM offering.


Learning objectives
After you complete this course, you will be able to:

• Identify if a computer system meets the minimum hardware requirements for a Cisco Unity system or explain why it does not.
• Determine if a voice board that has a particular hardware set up is correct for a Cisco Unity system or explain how to correct it.
• Determine if a voice board that has a particular hardware set up is correct for a Unity Bridge system or explain how to correct it.
• Describe Cisco's various unified communications architectures
• Describe the software needed to perform a successful installation of the unified products
• Install the Cisco Unity system
• Describe the use of CUSPA and CUICA
• Describe the upgrade process for the Cisco unified communications products
• Describe the integration of Cisco's various unified communications systems with particular telephone switches
• Choose which scenarios would appropriately use blind addressing in Cisco Unity from a list of possible scenarios
• Describe how messages are delivered and directories replicated
• Describe how SMTP, AMIS, VPIM, and the Cisco Unity Bridge are used to deliver messages
• Describe addressing options in Cisco Unity
• Describe the advantages of Cisco Unity's networking capabilities
• Create and use Internet, AMIS, VPIM, and Bridge Subscribers
• Use the basic tools provided in Unity for system maintenance, diagnostics and troubleshooting

Who should attend
IUM is designed for Cisco customers and Channel Partners who deploy and maintain Cisco Unity systems.


Recommended prerequisites

• Solid understanding of Microsoft Windows 2000 and Exchange 5.5 or Exchange 2000 (MCSE recommended)
• Ability to competently program at least one manufacturer's telephone switching equipment (i.e. Cisco CallManager, NEC NEAX 2000 or 2400, Avaya Definitiy series, etc.)

Course outline
Module 1: Cisco Unified Messaging Overview
Lesson 1: Introducing Cisco Unity

• What Is Cisco Unity?
• Cisco Unity Outside Caller Call Flow
• Cisco Unity Subscriber Call Flow

Lesson 2: Understanding Unified Messaging Integrations

• Communications Integration Description
• Attributes of an Integration
• Telephone Switch Integrations
• Supported Telephone Systems

Lesson 3: Understanding Cisco Unity Standard System Features

• Cisco Unity System Preparation Assistant
• Cisco Unity Installation and Configuration Assistant
• Cisco Unity Post Installation Update Wizard
• System Broadcast Messages
• Alternate TUI Key Mapping
• Unity Message Repository
• RSA Enhanced Phone Security
• Digital Networking
• System Enhancements
• Dropped Call Recovery
• Message Monitoring
• Cisco Unity Message Security
• Exchange 2007 Support

Lesson 4: Understanding Cisco Unity Standard User Features

• Voice Mail
• Auto-Attendant
• Audiotext Application
• System Administration
• Message Locator by Name
• Phone View
• Live Reply
• Cisco Personal Communications Assistant: Cisco Unity Assistant
• Cisco Unity Greeting Administrator
• Multiple Directory Handlers
• Other Features

Lesson 5: Understanding Cisco Unity Optional Features

• Cisco Personal Communications Assistant: Unity Inbox
• Unified Messaging
• Localized Versions
• Text-to-Speech
• Novell GroupWise Connector
• Integrated Faxing
• AMIS Networking
• Voice Profile for Internet Mail
• Bridge Networking

Module 2: Cisco Unity Connection Overview
Lesson 1: Introducing Cisco Unity Connection

• What is Cisco Unity Connection?
• Cisco Unity Connection as a Messaging Solution
• Cisco Unity Connection Call Flow
• Cisco Unity Connection Message and Data Store

Lesson 2: Positioning Cisco Unity Connection

• Cisco Messaging Portfolio
• Comparing Cisco Messaging Products
• Cisco Unity Connection Platform Overlays
• Cisco Unity Connection as a Part of Cisco Unified Communications Manager Business Edition

Lesson 3: Understanding Cisco Unity Connection Integrations

• Cisco Unity Connection Integration
• Supported Integrations
• Cisco Unity Connection PIMG/TIMG Branch Office Consolidation
• Phone System Integration Wizard

Lesson 4: Understanding Unity Connection Standard Features

• Standard Cisco Unity Connection Features
• Describe the Cisco VTG Appliance Platform
• Call Transfer Rules
• New Client Desktop Support

Lesson 5: Understanding Unity Connection Optional Features

• Personal Communications Assistant Inbox
• Cisco Unity Connection Integration with Exchange
• IMAP Client Access
• Cisco Unified Personal Communicator
• Text-to-Speech E-Mail
• Cisco Unity Connection Integration with Voice-Recognition Resources
• Voice User Interface
• Cisco Unity Connection Voice Recognition

Module 3: Cisco Unified Messaging General Setup
Lesson 1: Using Cisco Unity

• How the System Handles Calls
• ViewMail for Outlook
• ViewMail for Notes
• Cisco Unity Assistant
• Cisco Unity Inbox

Lesson 2: Using the Cisco Unity Administrator

• Cisco Unity Administrator Basic Layout
• Navigation Bar
• Administration Security
• On-Screen Help
• Cisco Unity Media Master
• Voice-Processing Basics

Lesson 3: Setting up Cisco Unity

• Cisco Unity System Setup
• Cisco Unity Configuration
• System Schedules
• Verify Licensing
• What Is a Cisco Unity Port?
• Verify Ports
• Opening Greeting
• Directory Handlers
• The System Operator

Module 4: Unified Messaging Subscriber Configuration
Lesson 1: Configuring Global Subscriber Settings

• Global Subscriber Settings
• Account Policy
• Cisco Unity Class of Service
• Distribution Lists
• Subscriber Templates
• Removing Example Admin
• Interaction of Settings

Lesson 2: Configuring Subscriber Accounts and Settings

• Differences Between Subscriber Accounts and Subscriber Templates
• Additional Subscriber Settings
• Private Lists
• Alternate Extensions
• Message Notification
• Alternate Names
• Default Cisco Unity Accounts
• Types of Unity Subscribers
• Adding Subscribers
• Deleting Subscribers
• Deleting from Exchange

Lesson 3: Using Call Handlers and Interview Handlers

• What Is a Call Handler?
• Default Call Handlers
• Redefine Message Recipients in the Operator Mailbox
• Call Handler Settings
• Using the Interview Handler
• Making a Call Handler Plan
• Understanding and Using Call Routing Rules
• Using Restriction Tables

Module 5: Unified Messaging System Monitoring and Maintenance
Lesson 1: Monitoring a Cisco Unified Messaging System

• Real-Time Monitoring Tools
• When Do You Use Real-Time Monitoring Tools?
• Using the Call Viewer
• Using the Status Monitor
• Using the Port Status Monitor

Lesson 2: Maintaining a Cisco Unified Messaging System

• Maintaining a Cisco Unity Server
• Disaster Recovery
• DbWalker
• Audiotext Manager
• Broadcast Message Manager
• Bulk Edit
• Bulk Import
• Global Subscription Manager

Lesson 3: Managing Unified Messaging System Reporting

• Types of Reporting Tools
• When Do You Use Reporting Tools?
• Cisco Unity Reports
• Using Cisco Unity Subscriber Reports
• Using Cisco Unity System Reports
• Port Usage Analyzer
• Gathering Cisco Unity System Information
• Subscriber Information Dump

Module 6: Cisco Unified Messaging System Hardware
Lesson 1: Unified Messaging Server Hardware

• Cisco Unity Platform Overlays
• Cisco Unity Supported Platforms List

Lesson 2: Unified Messaging Voice Boards

• Why Use Voice Boards?
• Types of Voice Boards

Module 7: Cisco Unified Messaging System Software
Lesson 1: Unified Messaging Architecture

• Cisco Unity for Exchange Architecture
• System Software for Cisco Unity for Exchange
• Client Software for Cisco Unity for Exchange
• Cisco Unity for Domino Architecture
• System Software for Cisco Unity for Domino
• Domino Unified Communications Services
• Client Software for Cisco Unity for Domino
• Hardware and Software for Cisco Unity Voice Recognition

Lesson 2: Installing Cisco Unity Messaging Software

• Preinstallation Requirements
• Using Cisco Unity System Preparation Assistant
• Using the Cisco Unity Installation and Configuration Assistant
• Permissions Wizard
• Cisco Unity System Setup
• Install License File Wizard
• Service Configuration Wizard
• Message Store Configuration Wizard
• Password Hardening Wizard
• Cisco Unity Telephone Integration Manager
• Authentication SSL
• Cisco Unity Post Installation Wizard
• Additional Installation Resources

Lesson 3: Upgrading Cisco Unified Messaging Software

• Upgrade Paths to Cisco Unity 5.0
• How to Upgrade to Cisco Unity 5.0 for Exchange from Cisco Unity 4.x

Module 8: Cisco Unity Connection Overview
Lesson 1: Defining Cisco Unity Connection Server Hardware

• Cisco Unity Connection Platform Overlay Comparison
• Cisco Unity Connection Appliance Platform
• Cisco Unity Connection Supported Platforms List

Lesson 2: Defining Cisco Unity Connection Architecture and Software

• Cisco Unity Connection Architecture
• Cisco Unity Connection Software
• Cisco Unity Connection Administration Software
• Client Software for Cisco Unity Connection
• Supported Configurations for User Access
• Cisco Unity Connection User Licensing
• Cisco Unity Connection VPIM Integration with Cisco Unity

Module 9: Unified Messaging Integrations
Lesson 1: Cisco Unified Messaging Integrations

• Attributes of an Integration
• Attributes of Cisco Unity and Cisco Unified Communications Manager Integration
• How Does an IP Integration Work?
• How Does a DTMF Integration Work?
• How Does an SMDI Integration Work?
• How Does a PBXLink Integration Work?
• How Does a Cisco Unity PIMG/TIMG Integration Work?
• Session Initiation Protocol
• Multiswitch Integration
• Supported Telephone Systems
• What Is a Port in a Messaging System?
• Port Configuration Options
• Port Configuration Guidelines

Lesson 2: Integrating Cisco Unity with Cisco Unified Communications Manager

• Setting Up Voice-Mail Connectivity
• Configuring MWI Assignments
• Configuring the Voice-Mail Pilot
• Configuring Voice-Mail Profiles
• Configuring Voice-Mail Ports
• Configuring Line Groups

Module 10: Unified Messaging Networking
Lesson 1: Cisco Unity Networking Overview

• Cisco Unity Networking
• Cisco Unity Digital Networking
• Cross-Box Login
• Types of Networking
• Cisco Unity Interoperability
• Interop Gateway for Domino
• Voice Connector for Exchange

Lesson 2: Message Transfer and Directory Replication

• Message Transfer and Directory Replication
• Routing Group Message Passing and Active Directory Replication
• SQL Information Replication

Lesson 3: Understanding Networking Subscribers

• Networking Subscriber Options
• Internet Subscribers
• AMIS Subscribers
• VPIM Subscribers
• Bridge Subscribers
• Choosing Subscriber Type

Lesson 4: Understanding Digital Networking

• Locations and Digital Networking
• Implementing Digital Networking
• Setting Up Digital Networking
• Search Options
• Dialing Domains

Lesson 5: Understanding VPIM Networking

• VPIM Networking
• VPIM Messages
• Setting Up VPIM Networking
• Locations and VPIM Networking
• VPIM Networking and the Voice Connector
• VPIM Networking and the Interop Gateway
• VPIM Message Addressing
• VPIM Subscribers
• Migrating to VPIM from SMTP

Lesson 6: Understanding AMIS Networking

• AMIS Networking
• Setting Up AMIS Networking
• Locations and AMIS Networking
• AMIS Networking and the Voice Connector
• AMIS Message Addressing
• AMIS Subscribers

Lesson 7: Understanding Cisco Unity Bridge Networking

• Bridge Networking
• Setting Up Bridge Networking
• Locations and Bridge Networking
• Bridge Networking and the Voice Connector
• Bridge Message Transfer
• Bridge Subscribers

Module 11: Unified Communications Maintenance and Utilities
Lesson 1: Cisco Unity Administration Tools

• Advanced Settings Tool
• Migrate Subscriber Data Tool
• Custom Keypad Mapping
• Bulk Subscriber Delete
• License Viewer
• The Broadcast Message Manager
• Port Status Monitor

Lesson 2: Cisco Unity Audio Management Tools

• Set Record Format Utility
• Set WAV Format
• Wave Gain Utility
• Codec Checker
• AudioStat Utility

Lesson 3: Cisco Unity Diagnostic Tools

• DbWalker Utility
• Diagnostic Tool
• SysCheck Utility
• Cisco Unity Performance Information and Diagnostics Utility
• Directory Access Diagnostics
• Unity Diagnostic Viewer
• Event Monitoring Service

Lesson 4: Cisco Unity Switch Integration Tools

• Call Viewer Utility
• Edit Switch Utility
• Integration Monitor

Lesson 5: Disaster Recovery and Cisco Unity

• Disaster Recovery Process Overview
• Supported Disaster Recovery Situations
• What Data Is Saved?
• What Data Is Not Saved?
• Backup Procedure Overview
• Two-Hop SQL Backup Method
• Scheduling Backups
• Restore Procedure Overview
• Remapping Subscriber Alias Strings
• Restoring to an Exchange-Based System
• Restoring to an Exchange-Based System: Permissions
• Restoring to a Domino-Based System

Lesson 6: Providing Redundancy: Implementing Failover in Cisco Unity

• Cisco Unity Failover Architecture
• Failover Configuration for a Circuit-Switched Telephone System Using Dual Tone Multifrequency Integration
• Failover Configuration for a Circuit-Switched Telephone System Using Serial Integration
• How Does Failover Work?
• Status Monitoring and File Replication
• Failover Implementation Guidelines
• Configuring Failover
• Disaster Recovery Site-Standby Redundancy
• Monitoring and Maintaining Failover
• Backing Up and Restoring Systems Configured for Failover

Course labs
Lab 2-1: Configuring Cisco Unity Connection Users
Lab 3-1: Setting Up Cisco Unity
Lab 4-1: Preparing to Add Subscribers
Lab 4-2: Working with Subscribers
Lab 4-3: Creating an Audiotext Application
Lab 4-4: Configuring Emergency Dialouts
Lab 4-5: Using the Cisco Unity Message Monitor
Lab 4-6: Enabling Voice Recognition
Lab 5-1: Cisco Unity System Monitoring and Maintenance
Lab 7-1: Installing Cisco Unified Messaging Software (Exchange)
Lab 7-2: Installing Cisco Unified Messaging Software (Domino)
Lab 10-1: Configuring Digital Networking
Lab 10-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
Lab 10-3: Configuring VPIM Networking (Optional Instructor Demo)