Improving Customer Satisfaction

NQA Training

Short course

Inhouse

£ 325 VAT inc.

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Description

  • Type

    Short course

  • Methodology

    Inhouse

  • Duration

    1 Day

Suitable for: Most organisations now recognise the importance of customer satisfaction, but are still very few businesses that get it right. With the starting point of a robust CSM survey, this course examines in detail the strategies that work. It also investigates the techniques for maintaining the focus until its time for update survey.

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Course programme

Why you should attend?
  • Most organisations now recognise the importance of customer satisfaction, but are still very few businesses that get it right.
  • With the starting point of a robust CSM survey, this course examines in detail the strategies that work. It also investigates the techniques for maintaining the focus until its time for update survey.
The course:
  • A starting point
  • Taking action
  • Feedback
  • Involving employees
  • Involving customers
  • Integrating other strategic measures
  • Maintaining the focus

Additional information

Payment options: £325 + VAT

See related categories

Improving Customer Satisfaction

£ 325 VAT inc.

The best Telephone Skills courses

See all

See all