Save 88%

Certificate in Customer Service Skills Training - Best Seller

Online

Special Emagister price

£ 23 £ 199 VAT inc.
  • Typology

    Course

  • Methodology

    Online

  • Class hours

    31h

  • Duration

    Flexible

  • Start

    Different dates available

Description

Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.

The knowledge and skills you could learn from this Certificate in Customer Service Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.

Important information

Price for Emagister users:

Facilities

Location

Starts

Online

Starts

Different dates availableNow taking bookings

To take into account

On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods

Questions & Answers

Ask a question and other users will answer you

Who do you want to respond to your question/enquiry?

We will only publish your name and question

What you'll learn on the course

  • Excel
  • Customer Service Skills
  • Customer Service
  • MS Excel
  • Communication
  • Positive Thinking
  • Effective Management
  • Personal Development
  • Help
  • Customer Service Checklist

Teachers and trainers (1)

Alpha Academy

Alpha Academy

Instructor

Course programme

COURSE CURRICULUM

Customer Service

  • Introduction To Customer Service
  • The Power of Positive Thinking in Customer Service
  • Types of Difficult Customers and How to Help them
  • How to Deal with Difficult Customers
  • Conclusion

Customer Service Basics

  • Customer Service and Retention Templates
  • Customer Service & Retention Checklist
  • Customer Service Checklist

Customer Service Skills

  • First Lesson
  • Second Lesson
  • Third Lesson
  • Fourth Lesson
  • Fifth Lesson

Microsoft Word

  • Module One – Getting Started
  • Module Two – Opening
  • Module Three – Working with the Interface
  • Module Four – Your First Document
  • Module Five – Basic Editing Tasks
  • Module Six – Basic Formatting Tasks
  • Module Seven – Formatting Paragraphs
  • Module Eight – Advanced Formatting Tasks
  • Module Nine – Working with Styles
  • Module Ten – Formatting the Page
  • Module Eleven – Sharing Your Document
  • Module Twelve – Wrapping Up

Microsoft Excel

  • Module One – Getting Started
  • Module Two – Opening Excel
  • Module Three – Working with the Interface
  • Module Four – Your First Worksheet
  • Module Five – Viewing Excel Data
  • Module Six – Building Formulas
  • Module Seven – Using Excel Functions
  • Module Eight – Using Quick Analysis
  • Module Nine – Formatting Your Data
  • Module Ten – Using Styles, Themes, and Effects
  • Module Eleven – Printing and Sharing Your Workbook
  • Module Twelve – Wrapping Up

Assessment and Certification

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.

Special Emagister price

£ 23 £ 199 VAT inc.

Call the centre

for further information on the course