Certificate in Customer Service Skills Training - Best Seller
Course
Online
Description
-
Type
Course
-
Level
Intermediate
-
Methodology
Online
-
Class hours
31h
-
Duration
Flexible
-
Start date
Different dates available
-
Online campus
Yes
-
Delivery of study materials
Yes
-
Support service
Yes
-
Virtual classes
Yes
Every business should give importance to their customer services. You will only be able to provide the best customer service if you have the right skills and knowledge in communication and effective management.
The knowledge and skills you could learn from this Certificate in Customer Service Skills Training will help you strategize to succeed as a customer service provider. This will result in having good relationships with your customers who are essential to make your business grow and develop.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
On receiving your request an academic officer from the course will call you to explain everything about the course, including how you can sign up, payment options and enrollment periods
Reviews
Subjects
- Excel
- Customer Service Skills
- Customer Service
- MS Excel
- Communication
- Positive Thinking
- Effective Management
- Personal Development
- Help
- Customer Service Checklist
Teachers and trainers (1)
Alpha Academy
Instructor
Course programme
COURSE CURRICULUM
Customer Service
- Introduction To Customer Service
- The Power of Positive Thinking in Customer Service
- Types of Difficult Customers and How to Help them
- How to Deal with Difficult Customers
- Conclusion
Customer Service Basics
- Customer Service and Retention Templates
- Customer Service & Retention Checklist
- Customer Service Checklist
Customer Service Skills
- First Lesson
- Second Lesson
- Third Lesson
- Fourth Lesson
- Fifth Lesson
Microsoft Word
- Module One – Getting Started
- Module Two – Opening
- Module Three – Working with the Interface
- Module Four – Your First Document
- Module Five – Basic Editing Tasks
- Module Six – Basic Formatting Tasks
- Module Seven – Formatting Paragraphs
- Module Eight – Advanced Formatting Tasks
- Module Nine – Working with Styles
- Module Ten – Formatting the Page
- Module Eleven – Sharing Your Document
- Module Twelve – Wrapping Up
Microsoft Excel
- Module One – Getting Started
- Module Two – Opening Excel
- Module Three – Working with the Interface
- Module Four – Your First Worksheet
- Module Five – Viewing Excel Data
- Module Six – Building Formulas
- Module Seven – Using Excel Functions
- Module Eight – Using Quick Analysis
- Module Nine – Formatting Your Data
- Module Ten – Using Styles, Themes, and Effects
- Module Eleven – Printing and Sharing Your Workbook
- Module Twelve – Wrapping Up
- Mock Exam – Certificate in Customer Service Skills Training
- Final Exam – Certificate in Customer Service Skills Training
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
Certificate in Customer Service Skills Training - Best Seller