Customer service basics
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications, such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers. They also learn how to analyze basic behavioral patterns of different customer personalities and the right ways to deal with them.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Customer Service
Course programme
Course Curriculum
Customer Service Basics
Customer Service and Retention Templates
04:00:00
Customer Service & Retention Checklist
04:00:00
Customer Service Checklist
04:00:00
Mock Exam
Mock Exam- Customer Service Basics
00:20:00
Final Exam
Final Exam- Customer Service Basics
00:20:00
Customer service basics