Information Technology Infrastructure Library (ITIL) – Foundation V3

• The ITIL Qualification Scheme
• Introduction to Service Management
• ITIL® and the Service Lifecycle
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
• Service Management Technology
• How it all Fits Together

Work through the easy to engage with units to gain a good understanding of ITIL’s main concepts.

• Get to grips with the ITIL qualification scheme including levels of qualifications, qualification bodies and the ITIL Foundation Certification Stubble.
• Work through a comprehensive introduction to service management, covering service management processes and best practices.
• Learn why you should choose ITIL and gain insight into service management practices and the service lifestyle.
• Tackle service strategy including service strategy purpose and objectives, scope, business value stubble, key principles and finally service strategy processes over four comprehensive parts.
• Find out about service design, covering purpose and objectives, scope, business value, key principles and processes over four units.
• Move on to service transition and learn about service transition purpose and objectives, scope and business value, key principles and processes, again over four parts.
• Explore the basic concepts of service operation before moving on to service operation processes, access management and functions.
• Gain an insight into the purpose, objectives and scope of continual service improvement, before getting up to speed with the key principles and processes involved.
• Explore service management technology including SMT service automation and SMT service analytics.
• Consolidate your new skillset by exploring how all the units fit together.