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Telephone Skills inhouse Avon
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
- 1 Day
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Assertion Training, Telephone Skills, Customer Service...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...To understand the role and develop key skills required to be an effective Receptionist. Suitable for: All reception staff... Learn about: Assertion Training, Anger Management, Customer Service...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
- 1 Day
...To raise the awareness of customer service and assist delegates in providing exceptional customer care. Suitable for: Any customer or client-facing employees, face to face or telephone contact... Learn about: Client Management, Customer Care, Client satisfaction evaluation...
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