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Inhouse Telephone Skills Inhouse
- Training
- Inhouse
- 1 Day
... the telephone to communicate with internal and external clients...
- Short course
- Inhouse in Avon
- Beginner
- Different dates available
...To raise the awareness of customer service on the telephone and assist delegates in providing phone service excellence via telephone techniques. Suitable for: All staff members who use the telephone as part of their normal duties. This course is particularly appropriate for Contact Centre staff... Learn about: Customer Care, Telephone management, Communication Training...
- Short course
- Inhouse
- 1 Day
...Telephone contact is often the first means of communicating with your customers. It is essential that this experience creates the correct first impression. Telephone Call Handling Techniques introduces participants to extremely effective telephone tools and techniques addressing a variety of needs...
- NVQ
- Inhouse
...To develop and extend the skills and knowledge required to provide a continually improving service to customers and is able to effect permanent improvements in this service for the benefit of both your customers and your business. Suitable for those individuals who wish to pursue a career...
- Short course
- Inhouse
- 1 Day
... and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others...
- NVQ
- Inhouse
- 8 Months
...; Apprenticeships are a form of vocational training enabling people to earn while they learn the skills necessary to succeed in their chosen career. What types...
- NVQ
- Inhouse
- Different dates available
- 30 Weeks
...Benefits: 1). Improved time management 2). Increases productivity 3). A reduction in customer complaints 4). Consistent delivery of customer service excellence within your organisation 5). Customer queries are dealt with quickly and resolved effectively 6). Highlights the skill of the workforce... Learn about: Customer Service Skills, Customer Service...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Course
- Inhouse
- 1 Day
...®Understand the key elements of phone communication. ®Demonstrate the most effective methods to get the most out of your calls. Suitable for: This course is aimed at any personnel who use the telephone as a means of communication within their role...
- Short course
- Inhouse
- 1 Day
... the sale. Suitable for: > Sales People who want to increase their telephone success. > Newly appointed sales people. > Sales managers with limited telephone experience...
- Short course
- Inhouse
- 1 Day
...To enable participants to: Plan and prepare properly to make outgoing calls to prospects/customers. Use communication skills in a persuasive manner. Gain attention quickly and produce a logical business case. Question and listen effectively. Control the conversation. Handle objections based...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...To understand the role and develop key skills required to be an effective Receptionist. Suitable for: All reception staff... Learn about: Customer Service, Communication Training, Client Management...
- Training
- Inhouse
...You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations. Suitable for: Those of you who answer the telephone for a living...
- Course
- Inhouse
- 1 Day
...A one day programme to introduce the Advanced Training telephone concepts. Suitable for: those wishing to explore our telephone concepts.. staff needing telephone training.. receptionists.. customer services personnel...
- Training
- Inhouse
- 2 Days
...Identify the challenges of effective telephone communication, be able to handle difficult customers with ease and confidence. Suitable for: All new recruits to a business and people who want to improve their telephone and communication skills...
- NVQ
- Inhouse
- 8 Months
...; Apprenticeships are a form of vocational training enabling people to earn while they learn the skills necessary to succeed in their chosen career. What types...
- Short course
- Inhouse
- 1 Day
... & requests while maintaining rapport. Sequence your sentences effectively to get maximum results. Handle phone conversations professionally. Read and interpret body language signals and use them to enhance your communication skills. Suitable for: Anyone...
- Training
- Inhouse
...-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile...
- Course
- Inhouse
... and customer care awareness and service skills. This course looks at key areas...
- Short course
- Inhouse
- 1 Day
...Employ effective telephone techniques while communicating over the phone. > Employ proper tonality and language. > Exercise telephone courtesies and customer service skills to enhance corporate image. > Handle difficult calls confidently. Suitable for: > Client facing staff. > Client facing...