Telephone Service Skills (Part 2)
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
Suitable for: Day by day, your customer-facing employees are deciding your future. Every customer interaction they have is shaping the external perception of your organisation - for better or worse. Your customers have never had so much choice on who to deal with, and it's only through switched-on and capable people that you will deliver on your organisation's promises. Our accessible bite-sized sessions provide the essential skills, knowledge and understanding needed, not only to present and preserve an excellent reputation, but to shine and go that extra mile.
Reviews
Course programme
Course review:
Learn how to communicate professionally with your customers over the phone through our bite sized training course.
Overview:
- Your telephone voice personality
- Voice mirroring
- Using positive language
- Handling the different types of caller
- Skills practice
For more information on our customer service training courses please visit our website.
Telephone Service Skills (Part 2)