Introduction to Airline Customer Service Agent

JARE Airline Training Partnership Limited

Short course

In Bournemouth

£ 165 VAT inc.

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Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    Bournemouth

  • Class hours

    16h

  • Duration

    2 Days

To prepare students for an airport interview and an introduction to the practical aspects of working at an Airport as an Airline Customer Service Agent. Our courses take a pragmatic and hands-on approach so that all student can fully engage with all aspects of the of the unique learning environment. Suitable for: All aspiring candidates who want to become part of a busy Airport as an Airline Customer Service Agent checking passenger in, boarding flights, Departures & Arrivals etc., and who need to find out more about the job and the practical aspects of the different roles utilising our unique Aviation Centre and Boeing B737 aircraft.

Facilities

Location

Start date

Bournemouth (Dorset)
See map
European House, Aviation Way, BH23 6EA

Start date

On request

About this course

The objective of this course are to give new entrants to Aviation a realistic insight into the practical skills required and the interview techniques needed.

This programme is designed for new entrants to aviation who need help with the aviation interview techniques and the gain a recognised First Aid qualification

Student can join the course with a basic school leaving certificate (GCSE's in the UK) BUT they should be aware that certain Airports, Ground Handlers may place specific Entry Requirements on interviewees for future aviation employment.

All bookings can be made via our secure website using a Credit or Debit card and a confirmation e-mail will be send immediately on making a booking.

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Reviews

Subjects

  • Check-in
  • Airport telecommunications
  • Airline Training
  • Aviation
  • First Aid
  • Aviation Training
  • Aviation skills
  • First aid skills
  • Interview Techniques
  • Grooming

Teachers and trainers (2)

Andrew Easton

Andrew Easton

Founding Director

Former Chief Executive of a Passenger Airline.

Julie Rushton

Julie Rushton

Chief Executive

Former Airline Chief Stewardess

Course programme

Our Two day programme includes all of these key aspects:

  • An introduction to the Aviation Industry
  • Introduction to the Role of the Airline Customer Service Agent
  • Physiological Aspects of flying and flight
  • Aviation Geography, Times and Time Zones
  • Aide Memoire on the main Regulatory Authorities
  • Aviation Terminology, Phonetic Alphabet and Airport and Airline Codes
  • The Airport and Ground Handling Procedures
  • Key part of Airline/Airport Interview Techniques
  • Airline/Airport Grooming, Appearance and Lifestyle
  • Life in the Day of an Airline Customer Service Agent
  • Completing Application Forms
  • Group Work and Group Discussions
  • Self-introduction – workshop session
  • One to one debrief
  • Completion Certificate
  • Unique Aviation Lapel Badge
  • HSE Approved Emergency First Aid in an Aviation context

This programme will give you a head-start over applicants utilising the information you have gained on the programme.

Additional information

Payment options: Payment methods include online by credit or debit card
Comments: All our classes are of a manageable size to give all students maximum opportunities for participation.
Career opportunities: This programme is ideal preparation for a career working at an Airport as an Airline Customer Service Agent.
Students per class: 20
Contact person: Julie A.Rushton

See related categories

Introduction to Airline Customer Service Agent

£ 165 VAT inc.

The best Passenger Transport courses

See all

See all