Introduction to COCON the Code of Conduct
Short course
Online
Description
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Type
Short course
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Level
Intermediate
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Methodology
Online
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Class hours
2h
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Duration
1 Day
The FCA’s Code of Conduct Sourcebook sets out standards of conduct and apply to nearly all firms in the financial services industry. A much larger proportion of employees are subject to direct conduct regulation than ever before.
For firms subject to the Senior Managers and Certification Regime, there is an obligation to train staff who are subject to the Individual Conduct Rules, and, for those who are performing Senior Management Functions, Senior Manager Conduct Rules.
It is expected that this training covers the provisions of the Conduct Rules, and how they impact individuals.
This introductory course could be a first step towards achieving this or a valuable refresher for those who have already taken such training.
About this course
Yes, LGCA offers more advanced programmes on this subject.
Executives and employees of FCA-regulated financial services firms
Yes, LGCA offers more advanced programmes on this subject.
Executives and employees of FCA-regulated financial services firms
Reviews
Subjects
- Compliance
- Compliance Management
- Regulation Financial
- Regulations
- Customer Service Skills
- Customer relationship
- Customer Care
- Customer Manager
- Customer Relationship Management
- Customer Retention
Teachers and trainers (1)
Adam Samuel
Compliance Consultant, Author
Adam Samuel is a compliance consultant who has been trying to resolve the financial services industry’s problems through a combination of training, advising, writing and general persuasion since 1996. The author of the only book on complaints in the UK (now in a second edition), Adam has worked for regulators and public bodies in five countries and three continents and delivered financial services compliance training in three European countries and Hong Kong. He is a lawyer by training but insists on being qualified as a financial and mortgage adviser.
Course programme
When does the Code apply and to whom?
- Identifying those covered by the Code now and in the future – the COCON 1.1.2 list
- The trigger dates for different personnel
- Which conduct does COCON cover
- Conduct rules staff and Senior conduct rules staff and what applies to whom
- Firms’ obligation to train their staff (COCON 2.3)
- Structure of COCON and its relationship with APER
- How to assess whether an individual has a problem (COCON 3.1)
The conduct rules and the COCON 4 commentary on them:
Individual conduct rules
- Integrity
- Due skill care and diligence
- Open and co-operative with regulators
- Treating customers fairly
- Market conduct
Senior manager conduct rules (SCs)
- Business controlled effectively
- Compliance
- Delegation
- Open and co-operative with regulators
Introduction to COCON the Code of Conduct