IT & Networking

This Apprenticeship is aimed at those who have a passion for technology and have excellent problem solving skills. If you have a good understanding of all things ICT related and you want to get into a career in the industry, this could be perfect for you. You could be working for a large organisation in a desktop support role or for working for someone with a small business that delivers IT solutions to domestic clients or has small commercial contracts. In either environment you will have the chance to develop your technical skills and knowledge. The role will also require a high level of customer service skills.

Level 2 Diploma

• Customer Care in IT
• Software Installation & Upgrade
• Security of ICT Systems
• Technical Advice & Guidance
• Technical Fault Diagnosis
• Working with ICT Hardware Equipment & Systems

Level 3 Diploma

• System Operation
• IT Project Management
• Quality Management of ICT Products & Services
• Design & Develop a Website
• Managing Software Development
• Remote Support for Products & Services

• Degree level study
• Higher Apprenticeship planned to roll out in 2016
• Careers could include: Software Developer, IT Support, Website Developer, Analyst, IT Technician, Network Manager