ITIL® Continual Service Improvement (CSI) with Exam

The Knowledge Academy

Course

Online

£ 349 + VAT

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    90 Days

  • Start date

    Different dates available

Officially Accredited by Axelos

This ITIL® Online training course will prepare delegates for the Continual Service Improvement exam, which is not included in this course. ITIL® Online Continual Service Improvement Training Course will build on previous knowledge from the ITIL® Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the IT Service Lifecycle design, strategy, operation and transition stages, as well as how to organise and execute the process. The ITIL® Online Continual Service Improvement Training Course allows the delegates to take part in distance learning at their own pace, adapting to their busy schedules.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

ITIL® Online Continual Service Improvement Training Course is intended for those looking to learn about the Continual Service Improvement area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL® Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.

This Certification is most suited for:

IT support engineers looking to specialise in network support and management
Network Engineers
IT professionals looking for a widely regarded industry-specific qualification
Executive and Directors of IT department

It is required that delegates complete and pass the ITIL® Foundation course and exam before enrolling onto this course.

ITIL® CSI official certification

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 8 years

Subjects

  • Benchmarking
  • Design
  • Benefits
  • IT
  • Service Management

Teachers and trainers (1)

TKA Trainer

TKA Trainer

(Scrum)

Course programme

This ITIL® Continual Service Improvement online training course includes the following modules:

  • Introduction to ITIL®® Continual Service Improvement
  • Principles of ITIL®® Continual Service Improvement
    • Understanding change
    • Influence of service level management and knowledge management
    • Framework and model use
  • Continual Service Improvement Process
    • Seven-Step improvement process
    • Application and benefits of each step
    • How Continual Service Improvement integrates with stages of ITIL® service lifecycle.
  • Continual Service Improvement Techniques and Methods
    • Using metrics, service measurement, service reporting and benchmarking
    • Creating return on investments
    • Measuring benefits achieved
  • Continual Service Improvement Organisation
    • Designing, implementing and populating a RACI diagram
    • Roles of the Continual Service Improvement manager
    • Roles of the process owner, service owner, process practitioner and process manager

See related categories

ITIL® Continual Service Improvement (CSI) with Exam

£ 349 + VAT

The best IT Systems courses

See all

See all