ITIL® Foundation

The purpose of the ITIL® 2011 Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for Service Management.

Government Organisations
Local, Regional and International Banks
Local and Regional and Multi-national Companies
Investment Banks
Law Firms
Real Estate Organisations
Insurance Companies
Auditing Companies
Service Providers
System Integrators
Shopping Mall and Retail enterprises
Manufacturing organisations
Telecoms

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

Service Management as a practice (Comprehension)
Service Lifecycle (Comprehension)
Key Principles and Models (Comprehension)
Generic Concepts (Awareness)
Selected Processes (Awareness)
Selected Roles (Awareness)
Selected Functions (Awareness)
Technology and Architecture (Awareness)
ITIL Qualification scheme (Awareness)

ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.