ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package

4.5
3 reviews
  • A big thank you to e-careers for the opportunity to complete my course. Information and resources on the website are pretty useful, it was very easy to learn and commit to the course as it was a great source of development for me.
    |
  • All the experience was enjoyable. It was easy to understand even for those without experience in the subject learning field. The contents of the course were highly informative and had the option to over view as many times as you like.
    |
  • You can put your own time into the learning which really helps.
    |

Vocational qualification

Online

£ 1,295 VAT inc.

Description

  • Type

    Vocational qualification

  • Methodology

    Online

  • Duration

    12 Months

  • Start date

    Different dates available

Full package in the ITIL® Service Capability Track

Prepare yourself to take on the Managing Across the Lifecycle in the best way with this Service Capability track. This training and exam package includes Operational Support and Analysis; Planning, Protection and Optimization; Release, Control and Validation and Service Offerings and Agreements.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Upon completion of this package, students will have a complete understanding of the ITIL® Service Capability modules. Once the examinations for each course have been passed the student will be able to take the Managing Across the Lifecycle course. They will also be able to function in a plethora of service management, IT and analyst roles earning an average salary of £45,000.
Source: www.payscale.com

Anyone who holds the ITIL® Foundation Certification and needs to get an understanding or set of qualification that show their full understanding of the Service Capability track on their way to getting the MALC. The Service Capability program is usually undertaken by IT professionals, business managers and business process owners involved in demand management, service level management and financial management roles on a day-to-day basis.

In order to sit the examinations in this package, students must have completed their ITIL® Foundation Examination and passed it.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

4.5
excellent
  • A big thank you to e-careers for the opportunity to complete my course. Information and resources on the website are pretty useful, it was very easy to learn and commit to the course as it was a great source of development for me.
    |
  • All the experience was enjoyable. It was easy to understand even for those without experience in the subject learning field. The contents of the course were highly informative and had the option to over view as many times as you like.
    |
  • You can put your own time into the learning which really helps.
    |
100%
4.4
fantastic

Course rating

Recommended

Centre rating

Kaoutar Benabdeljlil

4.5
26/06/2017
What I would highlight: A big thank you to e-careers for the opportunity to complete my course. Information and resources on the website are pretty useful, it was very easy to learn and commit to the course as it was a great source of development for me.
What could be improved: Nothing
Would you recommend this course?: Yes

Asgad

4.5
14/06/2017
What I would highlight: All the experience was enjoyable. It was easy to understand even for those without experience in the subject learning field. The contents of the course were highly informative and had the option to over view as many times as you like.
What could be improved: Nothing
Would you recommend this course?: Yes

Dave Massey

4.5
22/05/2016
What I would highlight: You can put your own time into the learning which really helps.
What could be improved: .
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 7 years

Subjects

  • Systems
  • Quality
  • Technology
  • Quality Training
  • ITIL
  • Service Capability
  • Framework Transition
  • Third Parties
  • Change Management
  • Configuration management
  • Knowledge management
  • Stakeholder Management
  • Critical Sucsess Factors
  • Operational Support
  • Planning
  • Protection
  • Optimisation
  • Validation
  • Service Offerings

Course programme

Planning, Protection & Optimisation • How to plan and provide sufficient capacity to support the changing needs of a business. • How to specify and implement high availability systems to maintain service quality at all times. • Using IT service continuity principles to maintain quality of service as systems and frameworks transition. • How to build frameworks and systems that help support demand management. Service Offerings and Agreements • Capturing user needs and defining services to match. • Tracking and publicising services on offer to users and stakeholders. • Negotiating and defining service level agreements and assigning roles and responsibilities to ensure they are maintained. • Monitoring service usage and assigning resources as and when required to maintain SLAs. • Integrating third parties into service provision and defining processes that maintain SLAs and service quality. • Defining the business value of formalised IT operations and using insights gained for better budgeting. • Collecting service user feedback and resolving complaints to raise satisfaction levels. • Defining the human resources required to deliver services and assigning roles and duties to maintain standards. • Specifying and implementing technologies required to assist with service provision. Release, Control & Validation • Using transition planning and support to develop simplify the process of moving to new processes and systems. • Using change management techniques and technology to record system/service changes to gauge effectiveness and provide a rollback reference if required. • Release and deploy management techniques to assist with incremental system updates. • Change evaluation guidelines that help assess the impact of new system changes. • Service Asset & Configuration Management (SACM), providing a centralised repository for capture of system changes. • Delivering the changes demanded by service users and other factors. • Service validation and testing routines to verify that frameworks and policies are working as expected. • Knowledge management techniques and technology to ensure that valuable lessons are captured and shared with other key stakeholders. Operational Support & Analysis • Planning and executing a cycle of actions to handle system and organisation events. • Using pre-planned responses to service incidents with a view to minimising negative effects and delivering satisfactory outcomes. • An access management process that protects internal data security. • How to meet the demands of service users without compromising other operations and delivering outcomes according to agreed service levels. • Service desk management tools and techniques used to record incidents, requests and events and to agree suitable service level agreements. • The functions and roles required to build a robust operational support and analysis service and to support each of the previously defined processes. • The use of technology to help improve and underpin OSA frameworks and processes.

Additional information

Flexible, interest-free, part payment options available.

ITIL® Intermediate Level - Service Capability Modules OSA, PPO, RCV, SOA Training & Exam Package

£ 1,295 VAT inc.