ITIL Intermediate Training - Service Operation

Understand the importance of Service Management as a Practice. Lead discussions on Service Operation. Understand Service Operation Principles and Processes. Carry out common Service Operation activities. Organise Service Operation effectively. Recognise Service Operation functions and technology-related activities. Understand how to implement Service Operation. Understand and analyse challenges, Critical Success Factors and risks related to Service Operation. Suitable for: Before attending this Service Operation course you must hold an ITIL Foundation certificate (either V3 Foundation or V2 Foundation plus the Bridge Certificate).