ITIL Service Offerings & Agreements

StayAhead Training Ltd

Course

In London

£ 1,510 VAT inc.

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Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

Suitable for: This course is aimed at individuals who have attained the V3 ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications. It will give delegates a deep understanding of Service Offerings and Agreement processes and how they may be used to enhance the quality of IT service support.

Facilities

Location

Start date

London
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6 Long Lane, Barbican, EC1A 9HF

Start date

On request

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Course programme

This course will enable participants to:
  • Understand the importance of Service Management as a Practice
  • Appreciate how all processes in Service Offerings and Agreement interact with other Service Lifecycle Processes
  • Identify the processes, activities, methods and functions used in each of the Service Offerings and Agreement processes
  • Understand how to use the Service Offerings and Agreement processes, activities and functions to achieve operational excellence
  • Explain how to measure Service Offerings and Agreement
  • Understand the technology and implementation considerations surrounding Service Offerings and Agreement and the associated Challenges and Risks

See related categories

ITIL Service Offerings & Agreements

£ 1,510 VAT inc.

The best IT Systems courses

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