ITIL® SERVICE OPERATION

TIL Service Operation training from VMedu Partnered Sprintzeal’s makes sure one to prepare for the ITIL® SO exam in the comfort of their own place.

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focuses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

To be eligible for the examination leading to the ITIL® SO Certificate, the candidate must fulfill the following requirements:
* Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
* A basic IT literacy and around 2 years IT experience are highly desirable.
* Hold the ITIL® Foundation Certificate in IT Service Management

After completing this course, you will be able to:

Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
Explain the involvement of Service Operation staff within other lifecycle stages
Describe the Operational Activities in other Lifecycle Stages
Explain how Service Operation (SO) is organized and how its functions are structured
List the challenges, critical success factors and risks associated with Service Operations