ITIL® Service Strategy Training Course with Exam
Course
Online
Description
-
Type
Course
-
Level
Intermediate
-
Methodology
Online
-
Class hours
13h
-
Duration
90 Days
-
Start date
Different dates available
The Knowledge Academy’s ITIL Online training course will prepare delegates for the Service Strategy exam, which is included in this course. ITIL Online Service Strategy Training Course will build on previous knowledge from the ITIL Foundation certification, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the processes needed to build, test and implement IT products and services. By choosing The Knowledge Academy's online ITIL® Service Strategy training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.
Facilities
Location
Start date
Start date
About this course
ITIL Online Service Strategy Training Course with Exam is intended for those looking to learn about the Service Strategy Training area of IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT support engineers looking to specialise in network support and management
• Network Engineers
• IT professionals looking for a widely regarded industry-specific qualification
• Executive and Directors of IT department
It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.
All of our ITIL online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.
Rather than the usual ‘question and answer’ format, our ITIL online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL online training and ITIL eLearning courses.
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- IT
- ITIL
- IT Service Management
- Service Strategy
- Service Management
- Systems Administration
- IT Infrastructure Library
- Problem Solving
- Conflict Resolution
- Decision Making
- Service Design
- Operations Management
- IT Project Management
- Governance
- Framework
Teachers and trainers (1)
TKA Trainer (ITIL)
ITIL Qualified Trainer
Course programme
The ITIL Online Service Strategy Training Course will cover the following topics:
- Introduction to Service Strategy
- The value of Service Strategy to the business
- Service Strategy in regards to the rest of the lifecycle
- Goals and purposes of service strategy
- The scope of service strategy
- Service Strategy Processes
- The management level concepts for the five service strategy processes
- Objectives of each process
- Scope of each process
- Purpose of each process
- Service Strategy Principles
- The four Ps of Service Strategy
- Deciding on a Service Strategy
- Using source strategies and service economics
- Governance
- Analysing IT governance
- Setting strategy by leveraging government frameworks and bodies
- Implementing Service Strategy
- Developing implementation strategies which follow the lifecycle
- Organising for Service Strategy
- Creating an organisational design using relevant departmental and development methods
- Influencing Service Strategy techniques and principles to create effective strategy
- Technology considerations
- Opportunities for service automation
- Use of technology across the lifecycle
ITIL® Service Strategy Training Course with Exam