The Derbyshire Network

Level 2 Award in Conflict Management

The Derbyshire Network
In Derby

Price on request
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Important information

Typology NVQ Level 2
Location Derby
Duration Flexible
Start Different dates available
  • NVQ Level 2
  • Derby
  • Duration:
    Flexible
  • Start:
    Different dates available
Description

Successful completion of this qualification will help to support progression into and within your current job role.

Facilities (1)
Where and when

Location

Starts

Derby (Derbyshire)
See map

Starts

Different dates availableNow taking bookings

To take into account

· Who is it intended for?

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

· Requirements

Our only requirement is that you should be 19 years old or over and resident in England.

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What you'll learn on the course

Conflict
Conflict Management
Communication
Influence
Human responses
Practice
Management
Training
Management training
Conflict Resolution

Course programme

This qualification is ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, dealing with service users or the public. You will learn how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.

What related qualification can I progress to?

Highfield Level 3 Award in the Delivery of Conflict Management Training


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