The Derbyshire Network

...Ideal for learners who may be new to or preparing to progress into a Team Leading Role. This qualification provides an ideal taster for learners who... Learn about: Team Training, Encouraging teams, Manage conflict...

...workplace or Community learners who work or would like to work in a diverse workplace or community and learn ways to help counteract stereotyping...

...and de-escalate conflict in emotive situations and good practice to follow after conflict situations. What related qualification can I progress... Learn about: Management training, Human responses, Conflict Resolution...

...or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. How is it assessed?... Learn about: Customer satisfaction, Customer Retention, Customer Service Skills...

...It will also build the learners’ knowledge of the principles of team leading, as well as their understanding of business. How is it assessed?... Learn about: Covers skills, Team Training...

...allow learners to develop their knowledge and understanding of business and administration. What types of role can I apply for on completion?... Learn about: Working at Heights...