Level 2 Award in Hospitality and Catering Principles (Front Office)

Course

Blended learning in Belfast City

Price on request

Description

  • Type

    Course

  • Methodology

    Blended

  • Location

    Belfast city (Northern Ireland)

  • Class hours

    110h

Suitable for: Anyone who works to serve customers in the Hospitality Industry

Facilities

Location

Start date

Belfast City (County Antrim)
See map
98 Lisburn Road, BT9 6AG

Start date

On request

About this course

There are no formal entry requirments

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Course programme

The Award in Hospitality and Catering Principles (Front office) is designed for people who want to build skills in front office Customer Service in the hospitality industry. This is a good qualification for people who are preparing to work, or who already work, in the hospitality industry.

Participants will be supported through 110 hours of work based learning. The qualification is achieved through a combination of guided learning through eight courses and assessments.

This course will include:

ü Safe, Hygienic & Secure working environments in Hospitality.

ü Effective Teamwork.

ü Giving Customers a positive impression.

ü Reception communication procedures in the Hospitality Industry.

ü Arrival of Customers.

ü Departure of Customers.

ü Dealing with bookings.

ü Handle mail & book external services.

Level 2 Award in Hospitality and Catering Principles (Front Office)

Price on request