Level 2 Certificate in Conflict Management Techniques

Janets

NVQ

Online

£ 317 VAT inc.

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Description

  • Type

    NVQ Level 2

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Level 2 Certificate in Conflict Management Techniques course will teach you the fundamentals of conflict resolution and conflict management techniques. With the assistance of this course, learners will master the principles of conflict management, harness the power of positive conflict, and hone their intercultural communication skills.

Throughout this course participants will learn the crucial conflict management skills, anger management techniques, negotiation skills, communication skills, etc. After successful completion of this course, individuals can place them in professions that requires to deal with potential conflict situations in a professional manner.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Know about the fundamentals of conflict resolution
Learn to create an effective atmosphere
Discover the idea of creating an effective atmosphere
Gain the key skills of creating mutual understanding
Learn to focus on individual needs
Determine the root cause
Be able to generate options
Know how to build a solution

Sales Staff
Reception workers
Care workers
Social workers
Doctors
Nurses
Police

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Subjects

  • Conflict
  • Conflict Management
  • Conflict Resolution
  • Options
  • Communication Training
  • Communication Skills
  • Resolution
  • Instrument
  • Effective
  • Atmosphere

Course programme

COURSE CURRICULUM

Module One: Getting Started
  • Conflict Resolution
  • Getting Started
Module Two: An Introduction to Conflict Resolution
  • An Introduction
  • Introduction Case Study
Module Three: The Thomas-Kilmann Instrument
  • C R Styles with TKI
  • C R Styles with TKI Case Study
Module Four: Creating an Effective Atmosphere
  • Creating an Effective Atmosphere
  • Creating an Effective Atmosphere Case Study
Module Five: Creating Mutual Understanding
  • Creating a Mutual Understanding
  • Creating a Mutual Understanding Case Study
Module Six: Focusing on Individual Needs
  • Focusing on Individual & Shared Needs
  • Focusing on Individual & Shared Needs Case Study
Module Seven: Getting to the Root Cause
  • Getting to the Root Cause
  • Getting to the Root Cause Case Study
Module Eight: Generating Options
  • Generating Options
  • Generating Options Case Study
Module Nine: Building a Solution
  • Building a Solution
  • Building a Solution Case Study
Module Ten: the Short Version of the Process
  • The Short Version of the Process
  • The Short Version of the Process Case Study
Module Eleven: Additional Tools
  • Additional Tools
  • Additional Tools Case Study
  • Closing

See related categories

Level 2 Certificate in Conflict Management Techniques

£ 317 VAT inc.

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