Janets

Level 2 Certificate in Conflict Management Techniques

Janets
Online

£317
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Important information

Typology NVQ Level 2
Methodology Online
Duration 1 Year
Start Different dates available
Online campus Yes
Delivery of study materials Yes
Support service Yes
Virtual classes Yes
  • NVQ Level 2
  • Online
  • Duration:
    1 Year
  • Start:
    Different dates available
  • Online campus
  • Delivery of study materials
  • Support service
  • Virtual classes
Description

Level 2 Certificate in Conflict Management Techniques course will teach you the fundamentals of conflict resolution and conflict management techniques. With the assistance of this course, learners will master the principles of conflict management, harness the power of positive conflict, and hone their intercultural communication skills.

Throughout this course participants will learn the crucial conflict management skills, anger management techniques, negotiation skills, communication skills, etc. After successful completion of this course, individuals can place them in professions that requires to deal with potential conflict situations in a professional manner.

Facilities (1)
Where and when

Location

Starts

Online

Starts

Different dates availableNow taking bookings

To take into account

· What are the objectives of this course?

Know about the fundamentals of conflict resolution Learn to create an effective atmosphere Discover the idea of creating an effective atmosphere Gain the key skills of creating mutual understanding Learn to focus on individual needs Determine the root cause Be able to generate options Know how to build a solution

· Who is it intended for?

Sales Staff Reception workers Care workers Social workers Doctors Nurses Police

· Qualification

Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

· What marks this course apart?

Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays

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What you'll learn on the course

Conflict
Conflict Management
Conflict Resolution
Options
Communication Training
Communication Skills
Resolution
Instrument
Effective
Atmosphere

Course programme

COURSE CURRICULUM

Module One: Getting Started
  • Conflict Resolution
  • Getting Started
Module Two: An Introduction to Conflict Resolution
  • An Introduction
  • Introduction Case Study
Module Three: The Thomas-Kilmann Instrument
  • C R Styles with TKI
  • C R Styles with TKI Case Study
Module Four: Creating an Effective Atmosphere
  • Creating an Effective Atmosphere
  • Creating an Effective Atmosphere Case Study
Module Five: Creating Mutual Understanding
  • Creating a Mutual Understanding
  • Creating a Mutual Understanding Case Study
Module Six: Focusing on Individual Needs
  • Focusing on Individual & Shared Needs
  • Focusing on Individual & Shared Needs Case Study
Module Seven: Getting to the Root Cause
  • Getting to the Root Cause
  • Getting to the Root Cause Case Study
Module Eight: Generating Options
  • Generating Options
  • Generating Options Case Study
Module Nine: Building a Solution
  • Building a Solution
  • Building a Solution Case Study
Module Ten: the Short Version of the Process
  • The Short Version of the Process
  • The Short Version of the Process Case Study
Module Eleven: Additional Tools
  • Additional Tools
  • Additional Tools Case Study
  • Closing

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