Level 2 certificate in customer service
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy.
Facilities
Location
Start date
Start date
Reviews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 6 years
Subjects
- Customer Service
- Outlook
- Panel furniture
- A14
- Message List
- Email Servers
- Email Advertising
- Calendar
- Messages
- Appointments
Course programme
Course Curriculum
Level 2 Certificate in Customer Service
Introduction To Customer Service
01:00:00
The Power of Positive Thinking in Customer Service
02:00:00
Types of Difficult Customers and How to Help them
02:00:00
How to Deal with Difficult Customers
03:00:00
Conclusion
01:00:00
Mock Exam
Final Exam
Level 2 certificate in customer service