Level 2 Diploma in Business and Management

Level 2 Diploma in Business and Management aims to equip learners with sound knowledge of the business environment, administrative procedures, customer care, policies and knowledge of how to succeed in business and management role. It assumes no prior knowledge of business, the management or administrative skills, therefore, it provides an all-encompassing knowledge of the business environment, management skills, financial operations, customer care skills, and communication skills. These units have been designed to provide learners with the knowledge of how to apply themselves to work and be able to know how to progress their careers in administration and management.

Learning Objectives

By the end of the qualification, learners will be able to -

• Understand the effectiveness of team working within the organisation.
• Understand the performance of the business environment.
• Identify the importance of managing finance.
• Understand management analysis for the business environment.
• Understand the principles of good customer service and to provide good customer care.
• Understand organisation policies to deal with customer requirements.
• Understand different ways of communication.
• Understand methods to communicate information within the organisation.
• Understand the needs and wants of the customer in a new business.
• Understand how to market products or services in the business.
• Know how to sell products and services.

Description

The overall structure of the course is based on four modules that cover a number of topics relating to learning outcomes. Learners must complete four units successfully and achieve 40 credits before the Diploma can be issued.

1. Business and Management Skills
2. Customer Service Management
3. Communication Skills
4. Management and Leadership
5. Marketing and Sales

How will you study?

Our learning portal will be available to you study 24/7. You can use your Desktop Computer, Laptop, Mobile or Tablet anytime in a flexible way to study entirely online.

Assessment Methods

Assessment methods include Multiple-Choice Questions (MCQs) and/or an assignment.

Results and Certificate

You will get the result within five working days and certificates are issued to successful learners.

Careers

The vocational and applied nature of the qualification means that different types of learners would benefit from attending a programme of study and achieving the qualification. Learners who have recently completed compulsory education and have chosen to follow a career in business management or a related career will be able to acquire the fundamental skills and knowledge to successfully enter the workplace. Whereas, those already in employment will be able to build on existing workplace competencies which will provide an opportunity to make an immediate and positive impact on an organisation and how it conducts its business. In addition, obtaining this qualification would be beneficial for those who are re-entering employment after a period of absence and for those who are seeking a career change.

Learners will be able to progress into a variety of careers including -

• Office Manager
• Administrative Officer
• Receptionist
• Customer Service Officer

After completion of this qualification, you can study further by taking one of the following qualifications

• Level 3 Diploma in Business Innovation and Entrepreneurship or
• Level 4 Diploma in Administrative Management or in Business Management