Level 2 Diploma in Public Services and Operational Delivery

Description

• Type

  Course

• Level

  Intermediate

• Methodology

  Online

• Duration

  9 Months

• Online campus

  Yes

• Support service

  Yes

• Virtual classes

  Yes

Description

This qualification covers work based learning and will provide a concrete, sector-based emphasis on practical skills development alongside the enhancement of knowledge and understanding in public sector .It also provides sector and their national recognition for public to deal with this required for employment.

About this course

Qualification

The programme is awarded by British Awarding Association (BAA) - an awarding body by the UK Government’s regulator - OfQual. The programme is delivered in partnership with London School of Business and Research.

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Subjects

• Customer Service
• Public
• Data security
• Public service
• Maintain competence
• Standards of conduct in public service
• Deliver public service
• Manage information
• Deal with gaps
• Errors
• Bespoke software
• Techniques

Course programme

Mandatory units

• Maintain data security in own area of responsibility
• Work safely in public service
• Maintain competence, knowledge and standards of conduct in public service
• Work as a team member to deliver public service
• Recognise diversity when delivering customer service

Optional units

• Manage information
• Process information about customers
• Deal with gaps, errors and irregularities in information
• Deal with customers using bespoke software
• Use questioning techniques when delivering customer service
• Deal with customers face to face
• Deliver customer service to difficult customers
• Resolve customer service problems
• Promote additional services or products to customers
• Calculate correct amount of liabilities or entitlements
• Inform the customer of the debt or entitlement
• Support customers using self⇾service technology
• Carry out follow up activities for public service customers
• Processing customers’ financial transactions
• Deal with customers in writing or electronically
• Provide technical advice and guidance to customers
• Provide interpretative technical advice and guidance in complex public service cases
• Plan public service visits
• Carry out public service visits
• Maintain personal security and safety, and be alert to the security of others
• Deal with disorderly and aggressive behaviour
• Support customer service improvements
• Deal with customers by telephone
• Operating credit control procedures

Additional information

● Payment option (c): GBP £199 x 5 monthly instalments
● Payment option (d): GBP £499 x 2 quarterly instalments
● Payment option (e): GBP £949 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

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