LEVEL 3: CONFLICT MANAGEMENT COURSE

5.0
30 reviews
  • Last month I have done Level 3 Award in the Delivery of Conflict Management Training Course. I am very impressed with the training and support. I would say Kam is a brilliant trainer.
    |
  • VERY GOOD EXPERIENCE ON LEVEL 3: CONFLICT MANAGEMENT COURSE. I WOULD BE RECOMMEND RUSSBRIDGE ACADEMY
    |
  • Excellent. Professional. A real understanding of what a teacher/trainer ( Kam Bains) explain and demonstrating in the class. I would like to do my next training again, with the same tutor.
    |

Course

In Wood Green, London, Stratford and 18 other venues

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Exclusive price

£ 300 £ 400 VAT inc.

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Description

  • Type

    Intensive workshop

  • Level

    Intermediate

  • Location

    At 22 venues

  • Duration

    2 Days

  • Start date

    03/04/2024
    other dates

  • Internship

    Yes

15 Years Experience

Level 3: Deliverer of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.

Important information

Early bird discount: This offer is available for limited time.

Government funding available

Facilities

Location

Start date

Barking (London)
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Wigham House, 30 Wakering Road, Barking, London, IG11 8PJ

Start date

03 Apr 2024Enrolment now open
29 May 2024Enrolment now open
05 Jun 2024Enrolment now open
26 Jun 2024Enrolment now open
17 Jul 2024Enrolment now open
Bedford (Bedfordshire)
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2 St Mary's Street, Bedford, Bedfordshire, MK42 0AR

Start date

29 May 2024Enrolment now open
03 Jul 2024Enrolment now open
10 Jul 2024Enrolment now open
Cardiff
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Castle Street, Cardiff, Wales, CF10 1XD

Start date

26 Jun 2024Enrolment now open
Croydon (London)
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1 Priddys Yard, Frith Road, London, Croydon, CR0 1TS

Start date

15 May 2024Enrolment now open
24 Jul 2024Enrolment now open
Elephant & Castle (London)
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156 Blackfriars Road, Southwark, Elephant & Castle, London, SE1 8EN

Start date

10 Apr 2024Enrolment now open
08 May 2024Enrolment now open
05 Jun 2024Enrolment now open
Greenwich (London)
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Catherine Grove, Greenwich, London, SE10 8FR

Start date

10 Apr 2024Enrolment now open
29 May 2024Enrolment now open
05 Jun 2024Enrolment now open
03 Jul 2024Enrolment now open
Harrow (London)
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1 Greenhill Way, Harrow, London, HA1 1LE

Start date

03 Apr 2024Enrolment now open
Lancaster (Lancashire)
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Waterside Park, Caton Road, Lancaster, LA1 3RA

Start date

01 May 2024Enrolment now open
London
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135 Borough High Street, (London Southwark), London, SE1 1NP

Start date

01 May 2024Enrolment now open
London
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Learner's login details will be provided upon booking on the course, RM13 9YB

Start date

15 May 2024Enrolment now open
Mitcham (London)
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Epsom Road, Morden, Mitcham, Surrey, SM4 5PH

Start date

03 Apr 2024Enrolment now open
22 May 2024Enrolment now open
10 Jul 2024Enrolment now open
17 Jul 2024Enrolment now open
Newcastle-upon-Tyne (Tyne and Wear)
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Newcastle Quayside, Lombard Street, Newcastle Upon Tyne, Tyne and Wear, NE1 3AE

Start date

24 Apr 2024Enrolment now open
North Acton (London)
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Victoria Rd, North Acton, London, W3 6UP

Start date

10 Apr 2024Enrolment now open
08 May 2024Enrolment now open
Norwich (Norfolk)
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116 Thorpe Road, Norwich, Norfolk, NR1 1RU

Start date

01 May 2024Enrolment now open
Nottingham (Nottinghamshire)
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Nottingham Road, Hucknall, Nottinghamshire, NG15 7PY

Start date

24 Apr 2024Enrolment now open
19 Jun 2024Enrolment now open
Oxford (Oxfordshire)
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Moto Service Area, Peartree Roundabout, Woodstock Road, Oxford, OX2 8JZ

Start date

17 Apr 2024Enrolment now open
10 Jul 2024Enrolment now open
Rainham (London)
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Unit 26, Harbour House, Coldharbour Lane, Rainham, RM13 9YB

Start date

Different dates availableEnrolment now open
Rainham (London)
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Unit 26, Harbour House, Coldharbour Lane, Rainham, RM13 9YB

Start date

12 Jun 2024Enrolment now open
12 Jun 2024Enrolment now open
12 Jun 2024Enrolment now open
17 Jul 2024Enrolment now open
20 Dec 2027Enrolment now open
Sheffield (South Yorkshire)
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Victoria Station Road, Sheffield, South Yorkshire, S4 7YE

Start date

24 Apr 2024Enrolment now open
03 Jul 2024Enrolment now open
Southampton (Hampshire)
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1 West Quay Road, Southampton, Hampshire, SO15 1RA

Start date

17 Apr 2024Enrolment now open
17 Apr 2024Enrolment now open
08 May 2024Enrolment now open
Stafford (Staffordshire)
See map
Pinfold Lane, Penkridge, Staffordshire, ST19 5QP

Start date

15 May 2024Enrolment now open
Stratford (London)
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196 High Street, Stratford, London, E15 2NE

Start date

22 May 2024Enrolment now open
19 Jun 2024Enrolment now open
26 Jun 2024Enrolment now open
24 Jul 2024Enrolment now open
Wood Green (London)
See map
Stuart Crescent, Wood Green, London, N22 5NJ

Start date

15 May 2024Enrolment now open
22 May 2024Enrolment now open
19 Jun 2024Enrolment now open
24 Jul 2024Enrolment now open
See all (23)

About this course

People who wants to be a SIA Trainer

Level 3: Deliverer of Conflict Management Course

We are here to help you, if you have any query please feel free to contact us and we will get back to you instantly. Also you can book this course by telephone with our dedicated members of team Tel: 02081031238, 02039955589, 07472399899 or 07854754979 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via phone or email: info@russbridgeacademy.co.uk

Yes, Russbridge Academy Ltd is an approved course provider.

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Reviews

5.0
excellent
  • Last month I have done Level 3 Award in the Delivery of Conflict Management Training Course. I am very impressed with the training and support. I would say Kam is a brilliant trainer.
    |
  • VERY GOOD EXPERIENCE ON LEVEL 3: CONFLICT MANAGEMENT COURSE. I WOULD BE RECOMMEND RUSSBRIDGE ACADEMY
    |
  • Excellent. Professional. A real understanding of what a teacher/trainer ( Kam Bains) explain and demonstrating in the class. I would like to do my next training again, with the same tutor.
    |
100%
5.0
excellent

Course rating

Recommended

Centre rating

Paul J Martin

5.0
17/03/2023
About the course: Last month I have done Level 3 Award in the Delivery of Conflict Management Training Course. I am very impressed with the training and support. I would say Kam is a brilliant trainer.
Would you recommend this course?: Yes

DAYO S NATHAN

5.0
06/02/2023
About the course: VERY GOOD EXPERIENCE ON LEVEL 3: CONFLICT MANAGEMENT COURSE. I WOULD BE RECOMMEND RUSSBRIDGE ACADEMY
Would you recommend this course?: Yes

Warrick Hegarty

5.0
08/01/2023
About the course: Excellent. Professional. A real understanding of what a teacher/trainer ( Kam Bains) explain and demonstrating in the class. I would like to do my next training again, with the same tutor.
Would you recommend this course?: Yes

Nick Barwick

5.0
26/11/2022
About the course: Attended CM with Kam Bains and he was very helpful and made classes easy to follow also fantastic sense of humour that helped keep up moral of students.
Would you recommend this course?: Yes

Isobel Brown

5.0
12/10/2022
About the course: Excellent, extremely approachable instructor. Good handouts and the course was delivered in a very professional, friendly manner and at a good pace to suit all. Highly recommended training academy Thanks all staff of Russbridge Academy
Would you recommend this course?: Yes
See all
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2022
2021
2020

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 4 years

Subjects

  • Conflict
    29

    29 students say they acquired this skill

  • Conflict Management
    30

    30 students say they acquired this skill

  • Background
    30

    30 students say they acquired this skill

  • Aggressive
    30

    30 students say they acquired this skill

  • Triggers
    28

    28 students say they acquired this skill

  • Customers
    30

    30 students say they acquired this skill

  • Compromised
    30

    30 students say they acquired this skill

  • Escalation
    30

    30 students say they acquired this skill

  • Conflict Escalation
    29

    29 students say they acquired this skill

  • Stages
    29

    29 students say they acquired this skill

  • Recognising
    30

    30 students say they acquired this skill

  • Reading
    30

    30 students say they acquired this skill

  • Aggression
    30

    30 students say they acquired this skill

  • Symptoms
    30

    30 students say they acquired this skill

  • Flashpoints
    28

    28 students say they acquired this skill

Teachers and trainers (1)

Brady Hawkyard

Brady Hawkyard

Trainer & IQA

Course programme

Key Content Includes:

  • Background to Conflict
  • Triggers to aggressive behaviour
  • Understanding customers’ needs when they are angry
  • Stages of conflict escalation
  • How our safety can be compromised
  • Recognising rising anger
  • Reading signs and symptoms of aggression
  • Managing conflict ‘flashpoints’

Responding to Conflict:

  • Understanding our natural response to conflict
  • Understanding the impact of ‘red rag’ words and phrases
  • Managing our body language during conflict
  • Staying calm and managing our own responses

Managing Conflict:

  • Structuring and controlling the conversation
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Managing unpredictability (drugs, alcohol, mental illness, etc.)
  • Saying no effectively
  • Handling abusive behaviour
  • Solving the problem

Unit 1:

Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2:

Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Additional information

Please visit our website or contact us for any query and our dedicated team are ready to assist you.

Call the centre

LEVEL 3: CONFLICT MANAGEMENT COURSE

Exclusive price

£ 300 £ 400 VAT inc.