CUM LAUDE 15 Years Experience Save 25%


In Rainham, Stratford, Wood Green and 5 other venues

Exclusive price

£ 300 £ 400 VAT inc.
  • Typology

    Intensive workshop

  • Level


  • Location

    At 8 venues

  • Duration

    2 Days

  • Start

    Different dates available

  • Internship



Level 3: Deliverer of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.

Important information

Early bird discount: This offer is available for limited time.

Government funding available




Barking (London)
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Wigham House, 30 Wakering Road, Barking, London, IG11 8PJ


Different dates availableNow taking bookings
Croydon (London)
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1 Priddys Yard, Frith Road, London, Croydon, CR0 1TS


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Harrow (London)
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1 Greenhill Way, Harrow, London, HA1 1LE


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Mitcham (London)
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Epsom Road, Morden, Mitcham, Surrey, SM4 5PH


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North Acton (London)
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Victoria Rd, North Acton, London, W3 6UP


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Rainham (London)
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Unit 26, Harbour House, Coldharbour Lane, Rainham, RM13 9YB


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Stratford (London)
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196 High Street, Stratford, London, E15 2NE


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Wood Green (London)
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Stuart Crescent, Wood Green, London, N22 5NJ


Different dates availableNow taking bookings
See all (8)

To take into account

People who wants to be a SIA Trainer

Level 3: Deliverer of Conflict Management Course

We are here to help you, if you have any query please feel free to contact us and we will get back to you instantly. Also you can book this course by telephone with our dedicated members of team Tel: 02081031238, 02039955589, 07472399899 or 07854754979 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via phone or email:

Yes, Russbridge Academy Ltd is an approved course provider.

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Achievements for this centre


All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 1 years

What you'll learn on the course

  • Conflict
  • Conflict Management
  • Background
  • Aggressive
  • Triggers
  • Customers
  • Compromised
  • Escalation
  • Conflict Escalation
  • Stages
  • Recognising
  • Reading
  • Aggression
  • Symptoms
  • Flashpoints

Teachers and trainers (2)

Brady Hawkyard

Brady Hawkyard

Trainer & IQA

Mark Wallis

Mark Wallis


Course programme

Key Content Includes:

  • Background to Conflict
  • Triggers to aggressive behaviour
  • Understanding customers’ needs when they are angry
  • Stages of conflict escalation
  • How our safety can be compromised
  • Recognising rising anger
  • Reading signs and symptoms of aggression
  • Managing conflict ‘flashpoints’

Responding to Conflict:

  • Understanding our natural response to conflict
  • Understanding the impact of ‘red rag’ words and phrases
  • Managing our body language during conflict
  • Staying calm and managing our own responses

Managing Conflict:

  • Structuring and controlling the conversation
  • Listening and calming the situation
  • Acknowledging difficulties and customer emotions
  • Managing unpredictability (drugs, alcohol, mental illness, etc.)
  • Saying no effectively
  • Handling abusive behaviour
  • Solving the problem

Unit 1:

Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.

Unit 2:

Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.

Additional information

Please visit our website or contact us for any query and our dedicated team are ready to assist you.

Exclusive price

£ 300 £ 400 VAT inc.

Call the centre

for further information on the course