LEVEL 3: CONFLICT MANAGEMENT COURSE
-
Last month I have done Level 3 Award in the Delivery of Conflict Management Training Course.
I am very impressed with the training and support.
I would say Kam is a brilliant trainer.
← | →
-
VERY GOOD EXPERIENCE ON LEVEL 3: CONFLICT MANAGEMENT COURSE. I WOULD BE RECOMMEND RUSSBRIDGE ACADEMY
← | →
-
Excellent. Professional. A real understanding of what a teacher/trainer ( Kam Bains) explain and demonstrating in the class. I would like to do my next training again, with the same tutor.
← | →
Course
In Wood Green, London, Stratford and 18 other venues
Description
-
Type
Intensive workshop
-
Level
Intermediate
-
Location
-
Duration
2 Days
-
Start date
03/04/2024
other dates -
Internship
Yes
Level 3: Deliverer of Conflict Management Course is designed for individuals who wish to be a trainer in the security industry. The course raises participants’ understanding of the background to conflict and the contribution they can make to either calming or escalating a confrontation. The course assumes that delegates are competent in the basic development of lesson plans, basic presentation and delivery of classroom-based learning material. In addition to this, delegates will need knowledge and understanding of the sector in which they will be delivering, for example, Door Supervision, Security Guarding or CCTV etc. During the training day participants learn and practice key skills to build their confidence and to maintain composure whilst de-escalating customer conflict.
Important information
Early bird discount: This offer is available for limited time.
Government funding available
Facilities
Location
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
Start date
About this course
People who wants to be a SIA Trainer
Level 3: Deliverer of Conflict Management Course
We are here to help you, if you have any query please feel free to contact us and we will get back to you instantly. Also you can book this course by telephone with our dedicated members of team Tel: 02081031238, 02039955589, 07472399899 or 07854754979 (For instant booking). Alternatively, you also can walk into our office to book this course. Booking confirmation will be sent out via email instantly and also reading, exam materials will be provided upon completion of bookings. If you require any further information or have a query please feel free to contact us via phone or email: info@russbridgeacademy.co.uk
Yes, Russbridge Academy Ltd is an approved course provider.
Reviews
-
Last month I have done Level 3 Award in the Delivery of Conflict Management Training Course.
I am very impressed with the training and support.
I would say Kam is a brilliant trainer.
← | →
-
VERY GOOD EXPERIENCE ON LEVEL 3: CONFLICT MANAGEMENT COURSE. I WOULD BE RECOMMEND RUSSBRIDGE ACADEMY
← | →
-
Excellent. Professional. A real understanding of what a teacher/trainer ( Kam Bains) explain and demonstrating in the class. I would like to do my next training again, with the same tutor.
← | →
Course rating
Recommended
Centre rating
Paul J Martin
DAYO S NATHAN
Warrick Hegarty
Nick Barwick
Isobel Brown
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 4 years
Subjects
- Conflict29
29 students say they acquired this skill
- Conflict Management
3030 students say they acquired this skill
- Background
3030 students say they acquired this skill
- Aggressive
3030 students say they acquired this skill
- Triggers
2828 students say they acquired this skill
- Customers
3030 students say they acquired this skill
- Compromised
3030 students say they acquired this skill
- Escalation
3030 students say they acquired this skill
- Conflict Escalation
2929 students say they acquired this skill
- Stages
2929 students say they acquired this skill
- Recognising
3030 students say they acquired this skill
- Reading
3030 students say they acquired this skill
- Aggression
3030 students say they acquired this skill
- Symptoms
3030 students say they acquired this skill
- Flashpoints
2828 students say they acquired this skill
Teachers and trainers (1)
Brady Hawkyard
Trainer & IQA
Course programme
Key Content Includes:
- Background to Conflict
- Triggers to aggressive behaviour
- Understanding customers’ needs when they are angry
- Stages of conflict escalation
- How our safety can be compromised
- Recognising rising anger
- Reading signs and symptoms of aggression
- Managing conflict ‘flashpoints’
Responding to Conflict:
- Understanding our natural response to conflict
- Understanding the impact of ‘red rag’ words and phrases
- Managing our body language during conflict
- Staying calm and managing our own responses
Managing Conflict:
- Structuring and controlling the conversation
- Listening and calming the situation
- Acknowledging difficulties and customer emotions
- Managing unpredictability (drugs, alcohol, mental illness, etc.)
- Saying no effectively
- Handling abusive behaviour
- Solving the problem
Unit 1:
Understanding the Principles of Conflict Management, assess and reduce the risk of violence in the work environment. Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation. Identify post incident support and report the circumstances to provide information for personal and organisational learning. Demonstrate their ability to apply knowledge and understanding of Conflict Management into a variety of practical settings.Unit 2:
Designing and delivering Conflict Management scenarios design relevant and effective scenarios for training in Conflict Management, deliver and debrief interactive and scenario based sessions in the context of Conflict Management training.Additional information
Please visit our website or contact us for any query and our dedicated team are ready to assist you.
LEVEL 3: CONFLICT MANAGEMENT COURSE
£ 300 £ 400 VAT inc.Add similar courses
and compare them to help you choose.{title}{centerName}{price}{price} {priceBeforeDiscount} {taxCaption}Training by subject
Courses of Business Courses of Design and Media Courses of Finance Courses of Health Courses of Humanities, Social Science, Education Courses of Industry and Science Courses of IT, Computing, Telecommunications Courses of Languages Courses of Law and Defence Courses of Personal Development Courses of Sales and Marketing Courses of Sports and Leisure Courses of Tourism and Hospitality - Conflict Management