Management - Level 3 Certificate (NVQ)

Course overview National Vocational Qualifications are one of the most popular qualifications within industry as they are delivered during working hours and demonstrate competency within a job role. These qualifications are based on national occupational standards, which are statements of performance that describe what competent people in a particular occupation are expected to be able to do. They cover all the main aspect of a specified occupation, including current best practice and are ideal for addressing skills gaps as well as identifying competence. To achieve the full qualification, candidates must attain a minimum of 55 credits in total, comprising all the mandatory units (Group A) and the remaining credits will be achieved by selecting the following optional units; a minimum of 17 credits from group B and a maximum of 7 credits from group C. The Learning and Skills Development Officer will provide support and guidance in selecting the appropriate units. Mandatory Units – Group A (31 credits) • Manage own professional development within an organisation • Manage team performance • Principles of leadership and management • Principles of people management • Principles of business Optional Units – Group B (Minimum 17 credits) • Promote equality, diversity and inclusion in the workplace • Manage individuals’ performance • Manage individuals’ development in the workplace • Chair and lead meetings • Encourage innovation • Manage conflict within a team • Procure products and/or services • Implement change • Implement and maintain business continuity plans and processes • Collaborate with other department • Support remote or virtual teams • Participate in a project • Develop and maintain professional networks • Develop and implement an operational plan • Encourage learning and development • Discipline and grievance management • Develop working relationships with stakeholders • Manage physical resources • Manage the impact of work activities on the environment • Prepare for and support quality audits • Conduct quality audits • Manage a budget • Manage a project • Manage business risk • Manage knowledge within an organisation • Recruitment, selection and induction practice • Manage redundancy and redeployment Optional Units – Group C (Maximum 7 units) • Buddy a colleague to develop their skills • Contribute to the improvement of business performance • Negotiate within a business environment • Develop a presentation • Deliver a presentation • Contribute to the development and implementation of an information system • Resolve customers’ problems • Resolve customers’ complaints • Gather, analyse and interpret customer feedback • Employee rights and responsibilities • Health and safety procedures in the workplace • Manage events • Review the quality of customer service Entry requirements To be working a minimum of 10 hours per week in a appropriate vocational role which will enable you to gather the evidence for your qualification