Management Skills – Managing Difficult People

Spearhead Training

Course

Online

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£ 13 VAT inc.

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Description

  • Type

    Course

  • Methodology

    Online

  • Class hours

    2h

  • Duration

    20 Days

  • Start date

    Different dates available

  • Online campus

    Yes

  • Support service

    Yes

  • Personal tutor

    Yes

Managers achieve results through others, but not everyone you manage will be easy. As a manager you need to know how to effectively manage all types of people - including those we find difficult. This on line course teaches you how manage difficult people more effectively. The course aims are:
To understand the different personality types.
To define conflict and its costs.
To understand the steps for resolving people problems and managing difficult people at work.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Those thinking about a career in management and those who have recently been promoted to their first managerial position will find this course invaluable.
Also suitable for the more experienced manager wishing to refresh and update their skills.

Personalised Certificate.

Virtual tutor led training.
Interactive test questions with answers.
Downloadable post-course exercise.
Downloadable Key learning points document.
Downloadable glossary of terms.
Email support.

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Subjects

  • Conflict
  • Management
  • Managing Diversity
  • Managing Conflict
  • IT
  • Communication Skills
  • Difficult People
  • Team Development
  • Team Performance
  • Human Resources

Course programme

The ability to develop sound working relationships is key to a manager’s ultimate success as you need to work through others in order to achieve results. In this module you will learn how to manage difficult people, whether these people are your direct reports, your own manager or your colleagues.

During this course you will learn:

  • Relationships at work
  • Understanding the different personality types
  • What is conflict?
  • The cost of unresolved conflict
  • The ten steps for managing people problems
  • Staying assertive
  • Managing difficult people

See related categories

Management Skills – Managing Difficult People

£ 13 VAT inc.

The best Other Interpersonal Skills courses

See all

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