Management Skills for the Senior PA

Who is it for
This course will suit experienced PAs working with senior managers and those managing staff or due to manage in the future.


What is it about

• Problem solving skills to resolve or improve business issues
  
  
• Confidence to overcome concerns and objections from colleagues
  
  
• Techniques to deliver difficult feedback
  
  
• The ability to manage staff and delegate effectively
  
  
• Techniques that will motivate your team in order to achieve agreed objectives

What will i get out of it
This very practical course covers how to motivate staff and communicate with people at all levels - providing techniques to delegates taks and manage difficult responses. It will give you the skills to take action effectively and solve problems using the full range of options available. You will look at preparing and presenting a business case, cascading information to other divisions in your organisation and how to influence stakeholders towards your point of view. This is the next step on the ladder of your professional development, and a vital toolkit for any senior PA.


Course overview
Finding Solutions

• Defining required skills
  
  
• Generating options for problem solving
  
  

How to be a good manager

• Instilling the confidence for decision making
  
  
• Management styles

Communication skills

• Effectively communicating and implementing decisions
  
  
• Writing a proposal or business case
  
  
• Communicating feedback up or down

Practical exercise

• Case study example