Management Skills - Ten Module Course

Module 1 – Becoming a Manager

• What is management?
• Why have managers?
• Six core functions of management
• The process of management
• Company expectations
• Your responsibilities
• Team expectations
• Reasons managers fail

Module 2 – Supervising People

• Quality & You
• Performance Standards
• Setting Standards
• Allocating Work
• Giving Good Instructions
• Monitoring Principles
• What to Monitor
• How to Monitor

Module 3 – The Motivational Manager

• Motivation and the manager
• Recognising Motivation at Work
• Defining Motivation
• The Process Approach to Motivation
• Expectancy Theory
• Equity theory
• The content approach to Motivation
• The hierarchy of needs
• The ERG Model
• The 2 factor theory
• Learned Needs
• Money as a Motivator
• Effective Motivation Systems
• Motivating Your team
• Motivating Yourself

Module 4 – Managerial Communication Skills

• The need for effective communication
• Problems of communication
• Active Listening Techniques
• Questioning Skills
• Overcoming the barriers of communicating clearly
• Planning your communication
• Better Business meetings
• Keeping Your Team Informed

Module 5 – Effective Feedback
What is feedback?

• The Importance of Feedback
• Observing Employee Performance
• General Principles of effective feedback
• How to give effective praise
• Why giving criticism is hard
• How to give constructive criticism
• Receiving feedback
• Feedback misconceptions

Module 6 – Training & Developing Your People

• The importance of training and development
• The role of the Manager in Training
• The 3 elements of developing people
• Providing training & development opportunities
• The qualities of a good trainer
• The principles of learning
• The training cycle
• Tips for training
• Coaching

Module 7 – Managing Difficult People

• Relationships at work
• Understanding the different personality types
• What is conflict?
• The cost of unresolved conflict
• The ten steps for managing people problems
• Staying assertive
• Managing difficult people

Module 8 – Better Delegation

• What is Delegation?
• Why Managers Don’t Delegate
• The Benefits of Delegating
• The Delegation Process
• Deciding What to Delegate
• What not to Delegate
• Choosing the right person to delegate to
• Delegating the task
• Keeping Control & Giving Feedback
• Overcoming the Barriers to Delegation
• Overcoming reluctance to accept delegated tasks
• Dealing with problems

Module 9 – Effective Performance Appraisals

• What is performance appraisal?
• The Managers responsibility
• When and Where to hold an appraisal
• Preparing for an appraisal meeting
• Structuring the appraisal
• Rating performance
• Setting performance objectives
• Encouraging two-way discussion
• Giving feedback
• Avoiding the common mistakes
• What to do after the appraisal

Module 10 – Making Time to Manage

• The need for time management
• Where does your time go?
• Planning & time management
• Short term planning aids
• Prioritising
• Managing impossible deadlines
• Controlling time wasters
• Time savers
• Time management & your career