Management Training & Development courses

...to cope with constant and often challenging change Identify and plan resource implications Plan communication and involvement to facilitate effective change...

...thus you will be able to tailor your communications to maximize your effectiveness. Suitable for: Senior and middle managers who already have good communication...

...You will learn the skills and techniques to handle any type of incoming call in a positive way that fulfils the customers needs and exceeds their expectations...

...Management Styles 1/2 day workshop How can a manager's style create a positive impact on performance, productivity and profits? Research indicates...

...who will be exposed more and more to giving presentations, senior Managers who want to sharpen their skills and deliver, anyone who finds giving presentations...

...on who the attendees are Learn how to control difficult people Learn how to keep the meeting focused and on track Learn how to chair a meeting with 5 minutes notice!...

...You will learn the techniques and skills in order to manage: Conflict With Customers Conflict Within Teams Conflict Between Individuals Inner Conflict Conflict in organisations...

...people Learn how to say NO to additional work Learn how to negotiate WIN WIN solutions Learn how to compromise on key issues Learn how to ask for...

...Learn how to create a positive first impression with a powerful opening line Learn how to overcome obstacles and objections Learn techniques and strategies...

...you also offer other products and services as well Cross Selling & Up Selling To Improve Profitability Course Aims Cross-selling and up-selling is a superb...