Management Training & Development courses

...implementation of change Barriers to change - how to identify them and other difficulties in implementing change Means of overcoming barriers and difficulties...

...a 2 day in-company course designed to develop advanced communication techniques and strategies. Communication goes far beyond the actual words that you...

...Excellence Course Aims This course is specifically aimed at those of you who answer the telephone for a living! The customer has certain requirements...

...The MSQ is especially effective when used in organizational improvement programs, management development and coaching workshops, and Train the Trainer programs...

...Managers who are responsible for delivering a lot of presentations First time managers/supervisors who will be exposed more and more to giving presentations...

...to formal presentations and meetings with external suppliers or clients. Suitable for: Anyone responsible for chairing or controlling meetings Anyone responsible...

...recognise that conflict is inevitable, and that it can be healthy when appropriately managed. Learn the skills and techniques for managing conflict effectively...

...point across in a firm, concise and empowering manner. Suitable for: Anyone who has human interaction at work Anyone who has human interaction at...

...outbound calls who's objective it is to turn leads into prospects Call centre staff responsible for making outbound calls to convert leads into prospects...

...accompanying products and services that you offer Learn how to introduce the best matched products to your customers at the right time Understand...