Managing Conflict (Accredited Online)
Course
Online
Description
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Type
Course
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Methodology
Online
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Start date
Different dates available
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Online campus
Yes
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Support service
Yes
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Virtual classes
Yes
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Facilities
Location
Start date
Start date
About this course
Once you have completed all the online learning materials for these courses, you will be required to complete an online assessment. If you fail the online knowledge test, do not worry – You are given 5 chances to revise the e-learning materials and retake the course at no extra charge. Once you pass you will be able to save and print out all your accredited certificates for these bundles.
All of our online workshops are accredited and in line with the universally accepted Continuous Professional Development standards. The CPD accreditation group require a robust process of content development, peer review and compliance with the relevant regulatory requirements. Once you have successfully completed the knowledge test, you will be sent a CPD accredited certificate via email.
Reviews
Subjects
- Conflict
- Conflict Management
- Staff
- Managing Conflict
- IT
- Approach
- Accredited
- Triggers
- Non-verbal Communication
- Bullying
- Verbal
- Recognising aggressive behaviour
Course programme
Managing Conflict (Accredited Online)
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
LEARNING OUTCOMES:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
Managing Conflict (Accredited Online)