Managing Conflict (Accredited Online)

Course

Online

£ 12 VAT inc.

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

  • Online campus

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Once you have completed all the online learning materials for these courses, you will be required to complete an online assessment. If you fail the online knowledge test, do not worry – You are given 5 chances to revise the e-learning materials and retake the course at no extra charge. Once you pass you will be able to save and print out all your accredited certificates for these bundles.

All of our online workshops are accredited and in line with the universally accepted Continuous Professional Development standards. The CPD accreditation group require a robust process of content development, peer review and compliance with the relevant regulatory requirements. Once you have successfully completed the knowledge test, you will be sent a CPD accredited certificate via email.

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Reviews

Subjects

  • Conflict
  • Conflict Management
  • Staff
  • Managing Conflict
  • IT
  • Approach
  • Accredited
  • Triggers
  • Non-verbal Communication
  • Bullying
  • Verbal
  • Recognising aggressive behaviour

Course programme

COURSE CONTENT

Managing Conflict (Accredited Online)

This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

LEARNING OUTCOMES:

  • What is conflict management
  • Recognising aggressive behaviour
  • Workplace violence and bullying
  • Escalation and triggers
  • Verbal and non-verbal communication
  • Stages of conflict management and personal safety
  • Minimising conflict and taking a positive approach
  • Responding to aggressive and threatening behaviour

Managing Conflict (Accredited Online)

£ 12 VAT inc.