Managing Conflict

PTP Training & Marketing Ltd
PTP Training & Marketing Ltd
5.0
1 review
  • The course was amazing and the tutor was experienced and they helped in boosting confidence. This course helped a lot.
    ← | →

Short course

In Manchester, Birmingham, Bristol and 4 other venues

£ 480 VAT inc.

Call the centre

1509889632

Description

  • Type

    Short course

  • Level

    Intermediate

  • Location

    At 7 venues

The managing conflict course will benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short lectures, exercises and role-plays; this seminar is designed to be highly informative, interactive and relevant to the every-day working situation.

Facilities

Location

Start date

Birmingham (West Midlands)
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Landmark, 2 Snow Hill Queensway Birmingham

Start date

SeptemberEnrolment now open
Bristol (Gloucestershire)
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Landmark, 5th Floor, One Temple Quay Temple Back East Bristol

Start date

AugustEnrolment now open
Edinburgh (Midlothian/Edinburghshire)
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Edinburgh Training and Conference Venue 16 St. Mary's Street Edinburgh

Start date

MayEnrolment now open
Leeds (West Yorkshire)
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Otley Road, Leeds LS16 5PS. Weetwood Hall Hotel | Conferences | Events

Start date

JuneEnrolment now open
London
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&Meetings 150 Minories Aldgate London

Start date

JuneEnrolment now open
Manchester (Greater Manchester)
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Cheadle House Cheadle Royal Business Park Cheadle Manchester

Start date

MayEnrolment now open
Nottingham (Nottinghamshire)
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Village Hotel Club Nottingham Brailsford Way, Chilwell Nottingham

Start date

JuneEnrolment now open
See all (7)

About this course


Understand why conflict is inevitable
Realise that not all conflict is negative
Learn their own preference for coping with conflict
Be able to distinguish between aggression, assertion and submission
Know how to manage conflict with both internal and external customers
Have developed the skill to handle a variety of everyday confrontational situations

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Reviews

5.0
  • The course was amazing and the tutor was experienced and they helped in boosting confidence. This course helped a lot.
    ← | →
100%
5.0
excellent

Course rating

Recommended

Centre rating

Student

5.0
25/03/2019
About the course: The course was amazing and the tutor was experienced and they helped in boosting confidence. This course helped a lot.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2019

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 13 years

Subjects

  • Conflict
  • Conflict Management
  • Managing Conflict
  • Conflict Resolution
  • Techniques
  • Developing
  • Myths
  • Inevitable
  • Sources of Conflict
  • Truths about Conflict

Course programme

Managing Conflict - Timetable

09:30 - 09:45 Coffee & Course Objectives

09:45 - 10:15 An Introduction to Conflict

10:15 - 10:30 Sources of Conflict

10:30 - 11:00 Myths and Truths about Conflict

11:00 - 11:45 If Conflict is Inevitable What Are the Options?

11:45 - 11:50 Developing our Repertoire of Techniques

11:50 - 12:30 Assertiveness

12:30 - 13:00 Questioning and Listening skills

13.00 - 13:45 Lunch

13:45 - 14:15 Handling Difficult Situations

14:15 - 14:30 A Model for Resolving Conflict

14:30 - 16:30 Practising Conflict Handling Skills Through Role Plays

16:30 Summary & Action Plans Agreed

See related categories

Call the centre

1509889632

Managing Conflict

£ 480 VAT inc.