Managing Conflict courses Northern Ireland

...This programme helps staff whose work involves the provision of services to the public, to avoid and manage conflict within their work environment...

...-time 1 evening per week plus 1 workshop per month for 1 year. What will I study? Advanced Professional Development Managing Change in Organisations... Learn about: Managing Conflict, Personal Effectiveness, Performance Management...

...In any working environment, managing customer expectations requires a wide range of interpersonal skills and techniques. The ability to deal confidently and assertively with everyone you make contact with, either face to face or by telephone, not only ensures you are operating effectively... Learn about: Conflict Management, Problem Solving, Assertive Behaviour...

... Personality Styles Understanding Motivation And How To Use It Managing The Conflict of 'Task' and 'Team' Factors Communicating Effectively Why People...

... This unit takes you through managing conflict. Subjects studied will include: Applying dynamic risk assessment approaches Understanding the importance of...

...and organisations Reviewing own ability as a management coach or mentor Undertaking management coaching or mentoring in the workplace Undertaking an extended... Learn about: Managing Conflict, Coaching Skills, Confidence Training...

...Managing your team is built on trust, praise, motivation, continuous development of skills and knowledge, enhancing performance, empowerment, dealing with conflict and managing underperformance. Giving feedback is also key to achieving outstanding performance and results... Learn about: Team cohesion, Team Development, Training needs...

... differently to achieve better results. Learn how to resolve interpersonal and inter-group conflict. Discover how to gain invaluable insights about other points... Learn about: Coaching Skills, Time management, Time line therapy...

... is this course for? 2 years part-time What will I study? The course is made up of four core units and four optional units. The core units are: Manage and develop yourself... Learn about: Quality Improvement, Part Time, Team Leadership...

...Prioritising and effectively managing time is difficult for a lot of people and it is a common problem found in most workplaces. Prioritising and effectively managing a challenging workload can lead to a more productive workforce getting more important work done in less time and with less stress... Learn about: Stress-related risks, Decision Making, Problem Solving...

...Course enables delegates to recognise and handle stress effectively, either personal stress or that recognised in others. The course is suitable for anyone who wishes to reduce and manage stress... Learn about: Problem Solving, Stress Management, Negotiation Skills...

..., participants should be able to: Adjust to the role of supervisor with confidence and assurance that they can handle the position. Further develop their skills in listening, asking questions, resolving conflict, and giving feedback to employees. Use a technique for giving employees clear instructions. Employ... Learn about: Listening Skills, Managing Conflict, Confidence Training...

...Day 1 Introduction to Devops (with simple exercises) How to introduce DevOps to existing Agile teams Simple case studies The IT Core Chronic Conflict...

..., manage conflicts and stress... Learn about: Difficult People, Effective Communication, IT Project Management...