Managing Quality Services 3hrs

The NMS have stated the importance on quality services and a quality workforce for providers. This training session is designed for managers to understand what is expected of them and how to implement these expectations to audit, manage and maintain (or improve) quality standards in the workplace. This training is ideal for care clients who have a number of staff who are line managers or area managers.

Staff who are in management and responsible for quality assurance.

• Understand the expectations of the NMS
• Understand the term quality in the organisation and it’s workforce
• Identify what is meant by a standard and how they can be set and maintained
• Implement Quality services
• Identify methods of managing and assessing quality