National Certificate for Vehicle Immobilisers

Who is it for?

The award is a major contributor in increasing the recognition, worth and professionalism of Vehicle Immobilisers.

Qualification

National Certificate in Vehicle Immobilisation Level 2

Duration & Format

This course comprises of 4 days training. Delivery includes participatory exercises, group and individual activities and trainer input.

Programme Content

Unit 1 - The Vehicle Immobiliser

• Roles & Responsibilities
• Working Practices
• Practical Vehicle Immobilisation Techniques
• Specialist Knowledge

Unit 2 - Conflict Management for Vehicle Immobilisers

Introduction to communication and conflict management, self-awareness, avoiding conflict, effective communication and customer services skills, recognising and defusing conflict, maintaining space, defusing high risk conflict, resolving conflict and learning from conflict.

Assessment Guidelines

Certification requires the successful completion of two multi-choice question papers.