Negotiation Skills

Who is it for
This course is aimed at anyone who is new to negotiation or is looking to develop their core skills and confidence in this area. Negotiation is certainly not restricted to formal activities such as purchasing or selling: indeed anyone within an organisation can find themselves negotiating without even realising it.

What is it about
· A understanding of what negotiation is (and what it isnÂ't)
· The ability to achieve win/win outcomes every time
· A strategy for successful negotiation based on careful planning
· Improved face to face communication and rapport building skills
· Tried and tested questioning techniques to establish trades and build flexibility
· Tactics that ensure you will always trade and never concede
· The opportunity to practice new skills in a safe environment

What will i get out of it
This one-day workshop examines the fundamentals of successful negotiation and will equip you with the tools and techniques to negotiate with confidence. It will explore how to prepare and carry out a sincere and effective negotiation to achieve an outcome that benefits all parties.

Course overview
· Defining what constitutes effective negotiation
· The traits of a successful negotiator
· Preparing to negotiate: Establishing your boundaries in advance
· Creating a constructive environment
· The 3 Vs of communication - visual, vocal and verbal
· Questioning techniques to control the negotiation
· How to trade not concede
· Dealing with emotion and deadlock
· Practical exercises to put these principles into practice
· Individual action planning to transfer your learning back to work